B2B Customer Service Agent for JD Group | Onsite JHB
The B2B Customer Service Agent will be responsible for delivering excellent customer service to our business-to-business clients. The ideal candidate will have exceptional communication skills, strong attention to detail, and the ability to problem solve efficiently.
Key Responsibilities:
- Handle incoming inquiries from B2B clients via phone, email, and chat
- – Resolve customer issues in a timely and professional manner
- – Provide product information, pricing, and quotes to clients
- – Coordinate with internal teams to address customer needs and concerns
- – Follow up with clients to ensure satisfaction and build long-term relationships
- – Document customer interactions and maintain accurate records in CRM system
Qualifications:
- Minimum of 2 years experience in a customer service role, preferably in a B2B environment
- – Excellent communication skills, both written and verbal
- – Strong problem-solving abilities and attention to detail
- – Proficiency in CRM systems and Microsoft Office Suite
- – Ability to work independently and prioritize tasks effectively
- – Knowledge of sales processes and understanding of customer needs in a B2B setting
Education:
– High school diploma or equivalent required
– Bachelor’s degree preferred
This is a full-time position with competitive salary and benefits. If you have a passion for providing exceptional customer service and thrive in a fast-paced environment, we encourage you to apply for this role.
