Mariposa Outsourced Call Centre and Business Solutions for Companies Worldwide offering recruitment, management and training of remote work-from-home staff international call center that offers a work-from-home solution. They provide their clients with the best-suited candidates for their rapidly growing business and its increasing needs, and in turn, offer their successful candidates future opportunities to grow within their strengths to higher positions and projects. Mariposa call Centre is based out of South Africa. All their agents operate from home, and they provide full training along with an established call center support structure and an environment to work remotely, within the comfort of your home.
Mariposa Call Centre provides the following services:
- 24-hour technical support for agents
- Training
- Security Quality Assessments
- Human Resources
Main Job Tasks, Duties, and Responsibilities (Call Center Agent)
- Handle both inbound and outbound calls for customers who have indicated an interest in our services.
- Handle customer inquiries.
- Enter information into the system quickly and accurately.
- Transfer customers as required.
Continual Job Tasks, Duties, and Responsibilities (Inventory Specialist)
- Reviewing videos of clients’ homes while completing an inventory of their belongings.
- Identify and list all furniture.
- Accurate estimation of the proper size of carton used for packing belongings.
- Research dimensions and weight of items.
- Completing the inventory in a timely manner.
- Accurately recording all important information regarding move specifics and customer concerns to pass along to the moving team.
Locations they hire from
- They Hire world wide including South Africa and other African countries.
Qualifications & Experience Required
- English as a first language is essential.
- Matric or equivalent is considered an asset.
- PC Literate / Able to troubleshoot (Microsoft office proficiency a requirement).
- Knowledge of customer service principles and practices.
- Minimum 2 to 3 years’ Call Centre experience.
- Knowledge of call center, calling equipment, and technology.
- Typing speed of 35 wpm with a 98% accuracy
Tools & Materials that are required
- LAPTOP / PC HARDWARE REQUIREMENTS
- Core or better Intel or AMD Processor
- 8 Gigabytes of Ram
- Windows 8, 10 or 11 (Activated License)
- USB Headset designed for Call Centre Work
- 30MBPS or higher speed Fibre Internet Connection
- LAN/Ethernet Cable to connect to your Router
Pros of working for Mariposa
- You are your own boss because you are working from home
- You have time to do other projects at home during breaks
Payment schedule
- Salaries are credited monthly, even though some have indicated that they can come 5 to 6 days late.
Working Hours
- You must have the ability to work shifts from 13:00 to 05:00
- Shifts can be allocated within our hours of operation are which are Monday–Sunday from 2 pm to 6 am. Please note that we work in the Eastern Standard Time Zone (Monday–Sunday, 8am to Midnight).
- We offer the possibility to move to a preferred shift depending on seniority and performance
Cons of Working for Mariposa Call Center
Mariposa call center does not offer any benefits or incentives;
- You pay for your own wifi.
- You have to use your own laptop
- The shifts are quite hectic, especially the night shifts
According to the reviews by the previous employees
- The working hours are terrible and long, with a low salary
- The working environment is not friendly
- No company benefits except the salary
- Hardly given sick leaves
- You buy your own internet
Application Process
- Visit their website and register yourself on “apply here” button
- Fill in your names , email and few details.
- Answer their skills test that will follow
- If you have passed it then you get to the next step
- Checking your laptop compatibility