Workhappy is Hiring a Remote Customer Success & Account Support Associate in South Africa Durban | R16 000 p/m

Join Workhappy’s mission to help 670 million desk workers worldwide stay healthy and productive

🚀 About Workhappy: At Workhappy, we’re on a mission to transform workplace wellbeing globally. For over 10 years, we’ve been helping people stay healthy, happy, and productive at their desks through our two connected brands:

🖥️ Ergofy (Software): Our innovative SaaS platform delivers smart DSE (Display Screen Equipment) assessments and risk management dashboards to 350+ clients worldwide

👥 Workhappy Services: Our expert ergonomists conduct thousands of workplace assessments annually across 150+ countries, supporting major organisations including FCDO, Ocado, Ingeus, and UKTV. We’re addressing a massive global market of 670 million desk-based workers. With 36% growth last year alone, we’re scaling rapidly, and our Durban team is central to this exciting journey.

🎯 The Opportunity (This is NOT a Cold-Calling Sales Role) We’re expanding our Durban team from 4 to 5 people, and we need someone who thrives on variety, loves solving problems, and wants real career growth.

This role is perfect for someone who wants to:

• Work with international clients without leaving South Africa
• Build genuine relationships rather than chase commission targets
• Grow into account management with a fast-scaling company
• Join a supportive team while having real autonomy and ownership. You’ll report directly to our UK Sales Manager, but work closely with your Durban colleagues daily.

We believe in giving you the tools, training, and trust to succeed.

🔧 What You’ll Actually Be Doing Your First 6 Months (Learning & Supporting):

• Manage our Ergofy support inbox, ensuring no client request gets stuck or forgotten
• Keep sales deals moving through HubSpot CRM (updates, follow-ups, renewals)
• Handle weekly reporting and admin tasks that currently absorb 2+ team days
• Provide crucial backup during a colleague’s leave to prevent backlogs from building up
• Learn our systems, clients, and processes with full paid training.

After 6-12 Months (Growing Into Client Management):

• Proactively contact Ergofy clients via email and phone to keep them engaged and happy
• Take ownership of annual DSE assessment renewals, ensuring clients don’t lapse
• Monitor how clients use their allowances and help them get maximum value
• Start building your own client relationships and reputation. Long-Term Career Growth:
• Build, maintain, and grow relationships with our Workhappy services clients (thousands of organisations worldwide)
• Take full ownership of your own client portfolio
• Develop into a proper Account Manager role as we continue scaling
• Potentially lead client relationship strategy for specific sectors or regions

✨ What We’re Looking For Essential Skills:

• Tech-savvy: You’re comfortable with spreadsheets, pick up new software quickly, and actually enjoy working with technology (we’re a tech company, so this is crucial)
• Strong communicator: Professional and confident in writing emails and making phone calls to clients
• Organised & proactive: You can juggle multiple requests, remember follow-ups, and spot problems before they become issues
• Durban-based: We want you to be integrated with our local team
• UK hours flexibility: Primarily UK business hours, but with reasonable flexibility. Personality & Approach:
• You genuinely care about client experience and take pride in solving problems
• You’re curious and ask questions rather than just following instructions
• You want to grow and learn; this role will expand significantly over time
• You’re comfortable working with international colleagues via video calls and Slack.

Bonus Points For:

• Previous experience with HubSpot or other CRM systems
• Background in customer success, account support, or client-facing roles
• Interest in workplace wellbeing, ergonomics, or SaaS businesses
• Experience working remotely or with international teams

🌟 What We Offer (We’ve Got You Completely Covered)

Complete Work Setup:

• Laptop
• High-quality headset and webcam for video calls
• Full ergonomic home office setup (desk, chair, monitor, accessories)
• Internet allowance to cover your connection costs
• Backup power solution (UPS battery), we understand load shedding challenges
• Additional home office budget for personalising your workspace

Career Development:

• Paid training programme on all our systems and processes
• Clear progression path into Account Management with salary growth
• International exposure, work with clients across 150+ countries
• Direct mentorship from an experienced UK leadership team
• Opportunity to shape our South African expansion as we grow.

Work Environment:

• Primarily remote with flexible home/office hybrid options
• Supportive Durban team with regular social meetups and team building
• UK business hours (roughly 9 am-5 pm SA time) with reasonable flexibility
• 28 days annual leave (Including UK Public Holidays)
• Collaborative, no-micromanaging culture, we trust you to manage your time.
• Financial Package:
• Competitive salary: R16,000-R20,000 per month
• Performance-based incentives as you grow into account management
• Annual salary reviews linked to role expansion and company growth
• All equipment and setup costs covered (no hidden expenses for you)

📈 Why This Role is Special: This isn’t just another admin job. You’re joining a profitable, growing business at an exciting inflection point.

Every client you support, every relationship you build, directly impacts thousands of people’s daily comfort and productivity at work.