Work From Home in South Africa as an Operations Assistant at Shiny Rock Polished

Welcome to Shiny Rock Polished! We are seeking a detail-oriented and proactive Operations Assistant to join our dedicated operations team. In this role, you will have the opportunity to support various aspects of our operations, from order processing to inventory management, production support, quality control, supply chain coordination, and administrative tasks. Your contribution will be instrumental in ensuring efficient operations and delivering high-quality jewelry products to our valued customers. If you thrive in a dynamic environment, enjoy problem-solving, and are eager to contribute to the continuous improvement of our processes, we invite you to join us on this exciting journey.

Job Description

As an Operations Assistant at Shiny Rock Polished, you will play a crucial role in supporting the smooth functioning of our operations department. Your responsibilities will include order processing, inventory management, production support, quality control, supply chain coordination, administrative support, and fostering effective communication and collaboration among departments. You will assist in accurately and timely processing and tracking customer orders, maintain inventory records, collaborate with the production team, participate in quality control processes, coordinate supply chain activities, provide administrative support, and contribute to continuous improvement initiatives.

Roles and Responsibilities

• Order Processing: Efficiently process customer orders, ensuring timely delivery and satisfaction. Coordinate with departments and provide regular order status updates to customers.
  • Assist in accurately and timely processing and tracking of customer orders.
  • Enter orders into the system and coordinate with relevant departments.
  • Communicate with customers to provide updates on order status.
• Inventory Management: Optimize supply and inventory levels and ensure timely replenishment of stock and materials, ensuring efficient availability.
  • Maintain inventory records and ensure accurate stock levels.
  • Monitor inventory levels and conduct regular stock checks.
  • Coordinate with the procurement team for timely replenishment.
• Production Support: Assist the production team to ensure smooth operations and timely order fulfillment. Coordinate schedules, address issues, and track progress for efficient production.
  • Collaborate with the production team to ensure smooth operations.
  • Assist in coordinating production schedules and tracking work progress.
  • Address any issues or delays that may arise during production.
• Quality Control: ​​Ensure product standards and customer satisfaction.
  • Participate in quality control processes to ensure product standards.
  • Inspect jewelry pieces for defects or discrepancies.
  • Report findings and collaborate with relevant personnel for resolution.
• Supply Chain Coordination:Maintain an efficient supply chain for smooth operations.
  • Coordinate supply chain activities such as tracking deliveries.
  • Manage vendor relationships and ensure timely receipt of materials.
  • Assist in maintaining an efficient and reliable supply chain.
• Administrative Support: Support the operations team in various administrative tasks to ensure efficient workflow and effective communication.
  • Provide general administrative support to the operations team.
  • Maintain records, prepare reports, and handle correspondence.
• Communication and Collaboration: Enhancing overall organizational efficiency and success through open communication.
  • Foster effective communication and collaboration among departments.
  • Ensure smooth information flow and timely issue resolution.

Requirements

• Proven track record in achieving sales results and targets.
• Flexibility to occasionally work non-traditional hours, including days, nights, weekends and holidays.
• Proficiency with computers and available technology, client tracking systems.
• Need to have your own uncompromised internet access as well as working and efficient computer or laptop
• Grade 12 Certificate
• Must be fluent and able to converse proficiently in English
• Exceptional communication skills, verbal and written
• Experience in sales and dealing with high end consumers
• A knowledge and understanding of value driven selling and relationship sales