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Work From Home Healthcare Intake Specialist Job Opportunity in South Africa at Job Duck | R20 700 p/m

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Job Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.

Job Description: Summary:

Are you looking for a long-term opportunity to grow and make an impact in a supportive environment? We are seeking a dedicated and task-oriented staff member to assist with insurance billing, follow-up, and coordination with insurance companies. If you are patient, sharp, and motivated to deliver outstanding service over the phone, this role offers a rewarding chance to support a vital department and develop your skills. Your focus and professionalism will contribute to smoother case management and quicker resolutions, making a real difference every day.

  • Monthly Compensation: $ 1,150 – $ 1,220  USD

Responsibilities include, but are not limited to:

  • Sending bills to insurance companies
  • Assisting the Utilization Review department team with case follow-ups
  • Following up with insurance companies regarding cases as needed
  • Calling insurance companies to provide medical information
  • Checking the status of authorization requests with insurance providers
  • Confirming receipt of faxes from insurance companies
  • Verifying patient details such as demographics, insurance ID numbers, and diagnosis codes
  • Setting up requests for authorization calls and initial case follow-ups

Key Skills:

  • Willingness to grow in the role and stay long-term
  • Excellent phone communication skills
  • Strong and clear communication skills
  • Task-oriented, focused, and detail-minded
  • Patient, sharp, and focused on achieving goals
  • Self-motivated and proactive in follow-up and resolution

Requirements:

  • At least 1 year of prior experience with insurance billing or related administrative tasks preferred
  • Excellent verbal communication and phone skills
  • Ability to handle multiple follow-ups and coordinate with insurance companies effectively
  • Organized with strong attention to detail
  • Own PC or laptop, reliable internet, and a quiet workspace for remote work

Software:

  • HouseGap (ticketing system)
  • RingCentral (VOIP) phone system)
  • Gmail and Google Workspace
  • Google Docs

Working Schedule: Mon–Fri 8:00 AM to 5:00 PM         
Time zone: PST

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