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Work From Home Guest Services Coordinator Job Vacancy in South Africa at Jetstream | French Speaking

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We’re Hiring: Guest Services Coordinator (B2C)Location: Remote | Full-time | Permanent

Working hours are aligned with the South African/European time zone. This role requires weekend availability, with regular days off on Tuesdays and Wednesdays. Shifts typically run from 11:00 AM to 7:00 PM on weekdays and 9:00 AM to 5:00 PM on weekends, with some flexibility for earlier or later hours when needed.

Language Requirement: Fluency in both English and French is required

About Jetstream

Jetstream Hospitality Solutions partners with property managers and resorts globally to optimize listings on platforms like Airbnb, VRBO, and Booking.com. Our Guest Services (B2C) team is dedicated to delivering seamless, professional, and personalized guest experiences—from booking to post-stay.

The Role: Guest Services Coordinator

As a front-line team member, you’ll engage directly with guests and ensure smooth operations throughout their stay. You’ll manage bookings, screen guests, process payments, troubleshoot issues, and uphold high service standards across multiple platforms.

Key Responsibilities:

  • Manage reservations and guest requests (Airbnb, VRBO, Expedia, etc.)
  • Screen guests using Autohost and verify booking eligibility
  • Resolve payment issues via Stripe and Cirrus
  • Communicate with guests via Jetchat, Front, and platform messaging systems
  • Coordinate access info (Operto/RemoteLock) and arrival logistics
  • Track cancellations, refunds, and compliance tasks
  • Use internal tools like Cirrus, Stripe, Power BI, and Slack

What We’re Looking For:

  • 1+ year experience in hospitality, customer service, or OTA guest support
  • Strong written communication and multitasking skills
  • Highly organized and detail-oriented
  • Self-starter who thrives in a fast-paced remote environment
  • Tech-savvy and comfortable using various software platforms
  • Must be fluent in both English and French (written and spoken)
  • Please do not apply unless you meet this bilingual requirement.

Nice to Have (But Not Essential):

  • Familiarity with Airbnb/VRBO/Expedia processes
  • Knowledge of European tourist taxes and compliance
  • Experience using tools like Stripe, Power BI, and Slack

Why Jetstream?

  • 100% remote work with flexible shifts
  • Supportive, growth-focused culture
  • Access to a robust training library (Notion, recorded trainings, Slack channels)
  • Opportunities to grow within Guest Services or move cross-functionally

If you meet the English and French fluency requirement and are passionate about creating outstanding guest experiences, we’d love to hear from you.

This is a fantastic opportunity to join a dynamic, personable, and professional team committed to delivering outstanding customer service. If you’re ready to make an impact and help improve customer experiences, we’d love to hear from you!

To Apply: Send a direct message (DM) for more details about the role, hourly wage, or to schedule a 1:1 [email protected]

Job Type: Full-time

Pay: R200,00 – R250,00 per hour

Expected hours: 40 per week

To Apply: Send a direct message (DM) for more details about the role, hourly wage, or to schedule a 1:1 [email protected]

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