Work From Home Global Support Specialist Job Vacancy at Radweb

Remote | Full-time | Junior to Mid-Level | Competitive Salary (DOE)

Shift-based, including evenings + weekend rotation (1 in 3)

At Radweb, we believe in autonomy, innovation, and collaboration. We’re a remote-first company with a strong culture of open communication, continual learning, and building solutions that create real impact. You’ll be part of a team that values thoughtful progress, supports one another, and works with purpose.

As we continue to grow globally, we’re looking for skilled, service-oriented Global Customer Support Specialists to join our team. If you’re passionate about helping others, comfortable with technology, and enjoy solving challenges in a fast-paced environment, we’d love to hear from you.

About Us

We’re the team behind Property Inspect and Inventory Base—two powerful SaaS platforms helping professionals in the property industry streamline inspections, compliance, and reporting.

Our customer support team is a key part of that mission. When our users have questions or encounter challenges, they rely on our specialists to provide timely, knowledgeable, and considered support.

Your Role

As a Global Customer Support Specialist, you will:

• Provide friendly, expert-level support to our users, ensuring a positive and professional experience.
• Respond to enquiries via Intercom, Slack, and internal systems.
• Troubleshoot technical issues and coordinate with relevant teams to resolve them efficiently.
• Adapt your approach to suit each customer’s needs, guiding them through processes clearly and with empathy.
• Collaborate with colleagues to improve support processes and share feedback that informs product development.

What We’re Looking For

We’re looking for someone who brings a strong customer focus, an aptitude for technology, and a collaborative mindset. You will likely thrive in this role if you:

• Have at least two years of experience in a support role within a tech or software environment.
• Are confident using and learning digital tools and cloud-based systems.
• Communicate clearly and professionally—both in writing and verbally.
• Are highly organised, self-motivated, and comfortable working remotely.
• Can adapt to a shift-based schedule, including evenings and rotating weekends.
• Take pride in helping others and enjoy working through complex queries with care.

Desirable Experience

While not essential, it would be advantageous if you have:

• Experience using tools like Intercom, Notion, or Monday.com
• Worked with SaaS products or in a PropTech-related role
• Provided product demos, onboarding, or technical training
• Collaborated with internal teams across support, product, or customer success functions

What You’ll Get in Return

• A fully remote role with flexibility built in
• A positive, inclusive team culture that values growth and collaboration
• A competitive salary package, based on your experience
• All essential equipment provided, including a laptop and accessories to help you set up your remote workspace
• Structured support for your development, including mentoring and upskilling opportunities
• A chance to work with forward-thinking products in a dynamic, global industry
• Ongoing investment in your learning and progression

Our Commitment

At Radweb, we strive to create an environment where everyone can thrive. We’re committed to diversity, equity, and inclusion, and welcome applicants from all backgrounds and walks of life. If this role sounds right for you—even if you don’t meet every requirement—we encourage you to apply.

Ready to make a meaningful impact?

Apply now or share this opportunity with someone who might be the right fit. We look forward to hearing from you.

Be sure to complete our application form: https://forms.gle/wXc6cc4f5t7Nf8gh8