Work From Home Gaming Moderator in South Africa at Social Element

Founded 22 years ago, we’re a leading global and independent full-service social media agency on a mission to Make Social Better for everyone.

To us, better social means creating unskippable content, making scrolling safer for everyone, creating stronger connections with each other and making a huge impact.

To #makesocialbetter we are looking for a Gaming Moderator for English on a globally recognised gaming brand. 

Gaming Moderators 🎮

We keep users’ gaming experience safe, enjoyable and inclusive, so that players of all ages can feel comfortable and confident when using our client’s gaming platforms.

Using the community guidelines, our job is to make sure all user-generated content is free of illegal, hate speech and harmful content. In ‘policy grey areas’ we are leaned on as the experts in brand safety so we need to make strong judgement calls to keep the community harm-free.

We thrive in the fast paced environment these projects can bring, working through high volumes of content and safeguarding the community, but this is more than policies and rules for us. This is about building a secure and protected gaming environment for all gamers and making sure the brand reputation and community is always kept safe.

What You’ll Do 📅

You will be going over reported content, in English language, which will include; comments, chats, strong graphic images, videos and audio files. Using moderation guidelines, it will be your decision if the user-generated content has broken the community policies or not. You may also need to escalate harmful content to ensure continued protection of the users and brand.

This work will be Key Performance Indicator (KPI) driven and you will be asked to hit quality and quantity targets so it is important that you:

• Moderate in accordance with Social Element and client-specific guidelines
• Keep up to date with notifications of any new changes in the guidelines or our systems
• Carry out moderation and training according to the times scheduled in the project schedule
• Be resilient when reviewing content that may be unexpected, highly sensitive, intense or challenging
• Escalate user-generated content that falls within the official escalation processes (eg child safety, bomb threats)
• Inform Supervisors and/ or project management team of any technical or other issues with tools or content and providing feedback on any client issues

Working Hours 🕑

• We are looking for you to have mixed flexibility across weekdays and weekends to cover all possible project hours. For this particular project, our ideal candidate would have the following availability: 
• English shifts are 24/7 and are in 2hr durations starting on the hour.
• You must be available to work Friday, Saturday, Sunday and Monday.
• Total amount of hours available is approximately up to 35 – 40 hours per week (if English strong!)  however these may fluctuate due to client needs.