Work-From-Home Customer Support Specialist Job Available in South Africa at KarbonPay
We are seeking a dynamic, empathetic and versatile Support Specialist to join our team. You will be the first point of contact for our users – answering support tickets, resolving issues, making follow-up calls, and ensuring customers have a smooth experience with our software.
Responsibilities:
- Field support queries from existing customers via various channels including email, phone and our helpdesk.
- Assist customers in navigating our payroll software, troubleshooting technical issues, and providing solutions.
- Offer basic-level payroll advice and guidance to customers.
- Liaise effectively between customers and our software development team to address customer concerns and suggest improvements.
- Ensure a smooth onboarding process for new customers.
- Customer training
- Run payroll for outsourced payroll customers and provide relevant reports.
- Contribute to our internal knowledge base and FAQs
- Reviewing customer payments and account status.
- Work closely with our Product Owner to ensure a constant and accurate flow of user feedback.
Requirements:
- Proven experience in customer support or client-facing roles, preferably in a software or technology company.
- Excellent verbal and written communication skills in English
- Strong interpersonal skills with the ability to build rapport and maintain positive relationships with customers.
- Tech-savvy, with a good understanding of cloud-based software and support tools
- Self-motivated and results-oriented, with a proactive approach to problem-solving.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Experience with payroll processes or HR software is a plus
How to Apply:
Send your CV and a short cover letter telling us why you’re the right fit to [email protected]. We’re excited to hear from you!
