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Work From Home Customer Support Job Vacancy in South Africa at Pine Hosting |R10000 p/m

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About the Role:
Join our dynamic team at Pine Hosting as a remote Customer Support Representative! This contractor role is ideal for a young, passionate gamer with experience in game server hosting. You’ll work full-time on a fixed schedule (typically 8:00–4:00, with adjustments to better suit customer time zones), providing exceptional support to our users entirely from home.

Key Responsibilities:

  • Provide timely, friendly, and effective support via email, live chat, Discord, and our ticketing system
  • Assist customers with server setup, troubleshooting, and hosting issues
  • Leverage your expertise in game server hosting for games such as those featured on our Games Page – including Minecraft, Rust, Project Zomboid, Unturned, and Palworld
  • Document solutions and customer feedback to continuously improve our support process
  • Outreach & Sales

Requirements:

  • Proven knowledge of game server hosting (experience in one or more of the listed games)
  • Passion for gaming and a strong commitment to customer support
  • Excellent written communication and problem-solving abilities
  • Ability to work independently in a fully remote, structured environment

About Pine Hosting:
Founded in 2021, Pine Hosting is on a mission to make game server hosting simple, reliable, and enjoyable. Our intuitive control panel and high-performance hardware empower both new and experienced server owners. We pride ourselves on delivering outstanding service and building a vibrant gaming community.

Salary & Contract Details:

  • Type: Contractor, Full-Time (Remote – Work from Home)
  • Hours: Fixed schedule (typically 8:00–4:00, with adjustments based on customer time zones)
  • Pay Scale: Competitive rate of approximately R10 000 per month, commensurate with experience

If you’re excited about gaming, customer support, and working remotely for a cutting-edge hosting provider, we’d love to hear from you!

To apply, please send your resume and a brief cover letter outlining your game server hosting experience to [email protected].

Job Types: Full-time, Permanent

Pay: R8 000,00 – R12 000,00 per month

Application Question(s):

  • Is there anything else that you would like us to know about you?
  • Please list the appropriate games you are familiar with (READ THE JOB LISTING BEFORE ANSWERING – If none then please do not apply)
To apply, please send your resume and a brief cover letter outlining your game server hosting experience to [email protected].

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