Work From Home Customer Service Administrator Job Vacancy in South Africa at Standard Aero

Essential:

• Minimum of a Grade 12 qualification with post-secondary education (or equivalent).
• Minimum three (3) years’ work experience in an accounting, sales, customer service or related environment.
• Sound Knowledge of Microsoft applications (Microsoft Word, Excel and integrated systems).
• Demonstrated strong mathematical skills.
• Ability to work autonomously and flexibly.
• Excellent interpersonal, written and verbal communication skills.
• Pro-active and self-motivated.
• Excellent planning and organisation skills to meet deadlines.
• Excellent attention to detail.
• Co-operative and supportive team player.
• Strong problem solving skills.
• Ability to multi-task on various inquiries and requests.
• Strong technical learning ability.

Desirable:

• Gas Turbine Engine technical knowledge.
• Secondary Accounting qualification.

How you will be measured in your role:

•  Prepare and revise detailed cost estimates and invoices.
• Complete sales orders, posting to MRO.
• Monitoring and updating engine tracking and DWI details (only when needed).
• In-house nozzle exchanges (invoices).
• Repair and return of accessories (invoices).
• Creating Inspection Packages for Minor work scopes and recording and maintaining open customer PO’s.
• Managing rental engine transactions.
• Preparing Customer Sales Force entry documents.
• Validating Customer details on SA Menu and Sales Force.
• Loading new Customer Details onto Descartus for screening purposes.
• Preparing Technical Data requests and submitting to the Compliance Department for authorisation.
• Assisting the Service Centre department with the opening of order tasks and work orders on MRO, as well as communicating any changes to the client.
• Arranging and coordinating travel arrangements for employees, this includes flights; accommodation and the like.
• Assisting Warranty Manager with administration.
• Client liaison.
• General administration.
• Provide assistance and support to the Customer Service Department.
• Perform all other duties as required to ensure departmental efficiencies.

* Job descriptions are not exhaustive and the job holder may be required to undertake duties which are broadly in line with the above responsibilities.