Virtual Sales Account Manager Job Opportunity for Talksure

Our client, Africa’s largest mobile network operator​​ based in Roodepoort, seeks a sales driven professional to join their team as a Virtual Sales Account Manager in their ICT space! In this role, you’ll seamlessly combine the thrill of securing new business with the dedication to fostering strong client relationships. Your key objectives will include driving new business opportunities, cross-selling services, and maintaining an impressive 90% contract retention rate. You’ll excel in achieving sales targets and delivering exceptional customer satisfaction by promptly addressing client needs and inquiries. This position is ideal for individuals who excel as both hunters and nurturers in the telecommunications industry.

We seek a skilled communicator with excellent relationship-building and negotiation skills. The ability to manage your time efficiently, and thrive in a fast-paced environment while working independently and under pressure is crucial.

If you have a strong sense of initiative, drive, and are skilled in problem-solving and decision-making, we want to hear from you.

Key Responsibilities:

Target Achievement:

• Meet and exceed individual sales targets and KPIs.

Cold Calling:

• Acquire new clients through proactive outreach.
• Upsell and cross-sell to maximize client value.
• Maintain monthly contact with the customer base.
• Focus strongly on generating new business.

Customer Relationship Management:

• Develop and nurture relationships with assigned and new clients.
• Maintain and expand the existing client base.
• Conduct thorough customer account analyses.
• Regularly service and build client relationships.

Query Management:

• Identify, address, and resolve customer concerns and queries.
• Provide feedback to customers within 24 hours.

Reporting:

• Submit weekly pipeline reports.
• Provide daily activity and sales reports.
• Deliver monthly base reports.
• Maintain accurate records of opportunities.
• Offer plans, forecasts, and insights on customer requirements, business performance, and competitors.

Processes and Procedures:

• Adhere to all company policies and procedures.
• Ensure all interactions are accurately captured in the relevant systems.

Minimum Requirements:

• Matric/Senior Certificate.
• Minimum 3 years’ Sales/Account Management experience within the ICT Industry with a proven track record.
• Knowledge of the telecommunications industry and products.
• Full understanding of large/corporate client and sales principles.
• Knowledge of Tenders and Large Account management principles.
• Proficiency in MS Office

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

NB: Thank you for choosing GBS as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors.