Types of roles you can get at Capita in South Africa

About company

Capita is an outsourcing company operating across 8 countries, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences.

What does Capita do in South Africa

• Administer pensions
•  Help disabled students to access higher education
• Collect  Council Tax from households
• Supporting customers with their telecoms, energy, utilities, retail and financial services providers
• Support German customers in managing their finances every year
• Support households and business utility customers
• Enable mobile phone customers  to keep communicating annually
• Keeping them connected to essential utilities

Types of jobs they hire at Capita in South Africa

Here are the jobs currently available;

• Human Resource Business Partner
• Customer Advisor
• Superstar customer service advisor
• Tactical planning analyst
• SENIOR network engineer
• Learnership
• Senior Business Partner – Performance and Development

Locations Capita hires from

1. South Africa- Cape town
2. United Kingdom -London, Manchester, Sheffield, Leeds, Edinburgh and Belfast
3. India
4. Europe-Republic of Ireland, Poland, Germany and Switzerland

Qualification and experience required for working as a Customer Advisor at Capita

They have various line of business – voice, emails, webchat, and RCS which is more of soft sales (upselling) department, A demanding and high end customer service ‘I know what I want customer’, Customer that does not mind to spend extra buck, retail customers. 

Academic:

• Grade 12 (Matric)

Experience:

• Previous Customer Service Experience
• 6-12 Months Customer Service Call Centre / 12 Months High End Retail

Benefits of working at Capita

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.

Skills Required at Capita

• High proficiency in written and verbal English communication,
• Time Management: Balancing multiple tasks efficiently is essential.
• Active Listening: Understanding customer queries and questions
• Handle complex issues.
• Problem Solving: Quick thinking and resourcefulness are vital.
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable.
• Customer-Centric Approach: Putting the customer first is a core competency.
• Moderate to Advanced computer skills and system navigation

Payment schedule for Capita

• Bike to Work Scheme
• Employee Discount
• Season Ticket Loan
• Car Allowance.
• Company Car
• Free Lunch or Snacks

Working Hours at Capita in South Africa

Operating Hours: SA times

• Monday –Sunday (9AM-00:00 shifts)
• Your shift roster is subject to change therefore be prepared to work unfavourable shift patterns as per operational requirements.
• Our Call Centre is operational 365 days per year (including Christmas and New Year).
• You will be expected to work during the festive season (including Christmas Day)

Cons of working at Capita

• UK hours used so you are bound to work late hours because of time difference
• Working on holidays and festive season including Christmas and New Year
• Variable and low salaries even for similar roles
• Reports to the manager are not taken seriously, no action taken
• Recognition by SLT is biased. 
• poor management structure – no pay rise program
• workload, frustrations with leadership 
• It’s a large group that can be bureaucratic. Sometimes strategic priorities at group do not make sense in individual business units. 
• Unrealistic targets when doing assessment 
• unfavorable shift patterns that can change anytime as per operational requirement

Application Process

• Visit the Capita website and look for the South African vacancies
• Choose ‘Apply now’ to fill out our short application, so that they can find out more about you. 
• Please upload an up-to-date CV which highlights your relevant experience.
• Your application will be reviewed.
• If your application is successful, you will be invited to an interview with a member of the recruitment team.
• The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.
• Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.
• Attach your most recent CV indicative of the criteria as advertised.