TLC Worldwide is Hiring a Customer Service Agent in Johannesburg

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign – without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work – and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

Here are a few things that we’ve got to offer:

• Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues – Check out our clients
• Weekly webinars to support your development through our People Academy
• Annual TLC Wellness Week and programmes throughout the year
• TLC Culture Club – including seasonal social events, tasty lunches & more
• TLC Gives Back – volunteering opportunities, including off site visits and volunteering leave
• TLC Rise – supporting and empowering women into leadership roles
• ‘Frankies’ – Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
• TLC Owner’s Club – Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

What you’ll be doing:

• Be the first point of contact for customers, answering queries promptly and professionally.
• Understand campaign mechanics and guide customers with confidence.
• Manage bookings, liaise with suppliers, and keep customers informed every step of the way.
• Collaborate with internal teams to ensure campaigns run smoothly.
• Maintain accurate records and ensure compliance with Data Protection Regulations.

Who we’re looking for:

• Excellent communication and interpersonal skills.
• Organised, detail-oriented, and able to multitask.
• Previous experience in a call centre or sales-led environment.
• A proactive problem-solver with a positive attitude.
• Comfortable with change and ready to thrive in a fast-paced environment.