|

Switchboard Operator Job Vacancy in Johannesburg at Scorpion

Spread the love

The purpose of this position is to receive, screen and transfer incoming calls to various branches and departments in a professional and efficient manner.

Working hours

Monday to Friday from 08h00 – 16h30
Alternate Saturdays from 09h00 – 12h30       

Key Responsibilities include, but are not limited to the following:

Answering, Screening and Transferring Calls

  • Answer incoming calls in a professional manner
  • Verify member`s details on pinnacle
  • Confirm and update member`s details on pinnacle
  • Screen and transfer calls to correct departments
  • Create call backs on pinnacle for staff that are not available to answer calls
  • Where call backs are not applicable, eg caller wants to join Scorpion, take messages and email them to the relevant person/department
  • Report telephone / Queue metrics technical faults to the manager
  • Assist with Adhoc duties
  • General office administration duties

MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS

Education

  • Must have Matric (Grade 12) or equivalent qualification
  • Post matric experience and qualification in office administration advantageous

Experience

  • At least 1 – 3 years- experience in switchboard environment

General working conditions

  • Regular office environment with no health and safety risks involved

PRE-REQUISITE COMPETENCIES

Knowledge Competencies

  • Knowledge of all Scorpion products
  • Knowledge of company structure (Organogram)

Skill Competencies

  • Excellent telephone skills
  • Excellent communication skills
  • Quality Orientation
  • Customer focus
  • Ability to work under pressure
  • Organised and Methodical
  • Telephone etiquette
  • Accuracy and Attention to detail
  • Computer literacy
  • Excellent listening skills
  • Professional business etiquette
  • Organisational awareness
  • Teamwork
  • Adequate time-management skills

APPLICATION AND CONTACT DETAILS

To apply for this position, send in your updated CV

Reference Number

  • When submitting your application, please quote reference number: SLP-091/25 

Closing Date : Friday,28 November 2025

use this button to send your profile for the switchboard operator role

Similar Posts