The Customer Service Department currently has a vacancy for the Order Fulfillment Contact Agent reporting to the Fulfillment Team Manager, who will be responsible for providing sales administrative and customer support.
Job Output:
- Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables
- Manage administrative processes with regards to hardware distribution to Mweb clients
- Conduct outbound calls to follow up with customers and also taking inbound sales and support calls when necessary.
- Assist with customer escalations and resolutions.
Skills and Competencies:
- Meticulous attention to detail
- Pro-activity and initiative
- Judgment/Problem Solving skills
- Excellent customer service orientation
- Good Communication and interpersonal skills
- Able to meet deadlines
- Excellent telephonic etiquette
- Ability to work independently and in a team
- Fluent in English
Requirements
Qualifications:
- Minimum 1 minimum years administration in contact centre or customer query environment
- Matric or tertiary qualification
- Competent in MS Office packages, particularly MS Excel and Outlook
Experience
- Working knowledge of sales back end processes a must
- Knowledge of the ISP industry and products advantageous
- Knowledge of MS Office
- Database and capturing experience preferred
Benefits
- We are a Fully Remote work environment
- That’s right! No need to go into the office! You can work from just about anywhere
- We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
- We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!
THE CHERRY ON TOP!!! MWEB rewards stellar performance!
- Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.
- We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!