Sales and Retentions Agents for TransUnion | Remote SA

What We’ll Bring:• A welcoming and energetic sales environment that encourages growth and development and the ability to showcase your expertise and increase your own income through the achievement of commission payouts for exceeding performance. We consistently explore new solutions to be implemented to assist our customers in mitigating risk and improving their business processes.
• Flexibility of working from home, an environment that welcomes continued professional growth through support of tuition reimbursement, conferences and seminars.
• Our culture encourages our people to hone current skills and build new capabilities, while discovering their genius.

What You’ll Bring:

•    Experience in selling telephonically (Contact Centre/Telesales) with a proven track record of achieving and exceeding required sales targets on a daily, weekly and monthly basis.
•    Ability to communicate and interact with prospective customers through the effective answering and handling of inbound calls that will result in you identifying customer needs and providing appropriate solutions through a solutions based approach that will result in a sale of a new product or the up-sell of additional products and services.
•    Where appropriate and is required of the role experience in managing a set base of customers where in you are required to service specific needs as well as achieve and increase revenue for the allocated base of customers, in addition providing insights into your base performance and areas of improvement as well as the retention of customers.
•    Experience in outbound calling to current or potential customers that will create a customer commitment which will result in the immediate payment and delivery of the product.
•    The ability to acquire and transfer knowledge on internal processes, solutions, pricing and systems in order to successfully facilitate the purchase and usage of products, systems and solutions by prospective customers by creating an immediate, positive and credible impression on your company’s brand.
•    Experience in identifying and escalating priority issues, redirecting problems to appropriate resources and offering alternative solutions where appropriate with the objective of obtaining or retaining customers’ business which will enhance the overall customer experience by managing the end to end customer 

Impact You’ll Make:

What you will bring:

• Experience in telephonic sales (Inbound and Outbound)
• 9 to 12 months customer service and sales experience (essential)
• Excellent customer service skills, including strong listening skills
• Demonstrated aptitude in sales or marketing techniques with proven ability to cultivate customer relationships
• Ability to effectively resolve questions and problems by acting as a liaison with multiple parties

Please note that this position includes a 24 Hour shift (Night shift) and Public Holidays.

• For positions based in South Africa, preference will be given to suitably qualified candidates from designated groups in line with the company’s Employment Equity plan and targets.
• Should you have not heard from us within 3 weeks from applying, please regard your application as unsuccessful.
• Please note it is a requirement of the Global Capability Centre Africa that you reside in a home that is fibre ready; and has space for you to be able to work comfortably and confidentially on a day-to-day basis for the purpose of your proposed employment. You can be based anywhere in South Africa that has fibre, but will not be able to work in a location outside of South Africa.
• A Minimum of a 100 Meg Fibre line is required, should you be successful, you will need to upgrade your line or install fibre in order to work effectively.
• Please note that being a credit bureau, some positions require a clear credit record.