Sales Administrator Job Vacancy at Nology in Johannesburg

The Internal Salesperson acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer relationships and support the Account Mangers.

Order Processing

• Effectively and timeously deal with telephone and email request for quotations.
• Ensure all quotations are followed up as and when necessary.
• Ensure all orders received are entered onto the system timeously and accurately and within customer credit terns and limits.
• Tactfully and timeously inform customers of overdue/Exceeded accounts as and when necessary.
• Liaise between warehouse/Logistics and customers to pr-actively and efficiently keep customers informed and updated on their order.
• Update Sales Order Follow Up sheet to ensure timeous and ongoing follow-up on all open Sales Orders until completed.
• Facilitate and oversee the credit note process.
• Determine and communicate customer back orders for items included on incoming orders/shipments.
• Timeously process and send out monthly recuring invoices for applicable services and/or customers.

Sales Enquiries

• Respond to email and telephonic enquiries within stipulated timeframes.
• Have a solid and foundational understanding and knowledge of the products to advise and assist customers confidently.

Admin and Reporting

• Ensure that the SO’s is complete and up to date on Acumatica. Ensure that the Credit Note are load and completed.
• Ensure that the Quotation are followed up and completed on Acumatica.

Account Manager Assistance and Support

• Support the Account Managers.
• Ensure that the account managers are kept informed of any developments relevant to their accounts.
• Building relationships with customers.
• Assist Account managers to achieve and exceed targets.

Outbound Calls

• Contact and build relationships with new customers.
• Maintain and agreed level of pr-active telephone contact with both existing and new customers.

Customer Satisfaction

• Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion.
• Customer Satisfaction Survey score of a least 4.5.

Other/General

• Maximize sales by continually up selling and promoting promotions on all sales calls and emails.
• Achieve team and individual sales targets as set by Management Team within the agreed time scale.
• Meet and exceed the agreed specific performance objectives.

REQUIREMENTS:

Internal training: During the first week of your employment, you’ll be presented with training plan designed to guide you through your on-the-job training experience.

Minimum Qualifications:

• Matric/ Grade 12
• Sales qualification will be advantageous

Additional Skills:

• Excel
• Acumatica experiences advantageous

Experience and knowledge required:

• Experience in sales and sales administration – 3 years
• Experience in IT /Networking/Internet Industry beneficial
• Professional and confident in conduct and communication
• Telephone and email etiquette and manners
• Customer focused
• Attention to detail/thorough
• Time management and prioritisation
• Pro-active
• Good listener
• Enthusiastic/willing to learn new things
• Understanding customer needs
• Product knowledge
• Planning
• Problem solving skills

Office requirements:

• Working hours 8h00 to 17h00, Monday to Friday.
• Semi-formal dress code.
• Reliable transport to and from the office
• Excellent language skills (English), both written and verbal

Notes:

• This is a permanent position, subject to a three-month probation period.
• During your employment you shall be obliged to carry out the lawful instructions of the Company faithfully and diligently and always use your best endeavours to promote the best interests of the Company.
• The company reserves the right to vary duties and responsibilities of the staff to suit the future needs of the business giving fair notice in writing.
• Duties must be performed faithfully, diligently and to the best of your abilities.
• Should the Company introduce new methods of working and/or new technology you will be required to co-operate with these changes adapting to new methods of working and/or technology and undergo training as the Company directs.