Runway is Hiring a Customer Happiness Hero in Cape Town

At our core, we’re all about giving our customers a journey they’ll actually enjoy. If you thrive in a fast-paced, problem-solving environment, keep reading!

Your Mission:
As our Customer Service Assistant, you’re not just answering calls and emails, you’re the champion of our customer experience. This isn’t your typical call centre gig with scripts and monotone greetings. Here, you get to think on your feet, solve problems creatively, and leave every customer interaction better than you found it.

– Engaging with customers across multiple channels, including email and phone
– Handling day-to-day customer queries with confidence and care
– Working closely with internal teams to resolve order issues and follow-ups
– Processing refunds and returns accurately and efficiently
– Keeping records up to date and tidy
– Supporting the wider Customer Service team with admin and ad hoc tasks that keep things running smoothly

You Bring:
– 2+ years in customer service, retail, or hospitality (you’ve been around the block)
– Matric? Yes.
– Bonus if you’ve got a diploma or degree, but personality > paperwork

MyRunway is committed to transformation and redressing of past inequalities. Our employment equity goals will be taken into account in our selection process.

Thanks so much for your interest in MyRunway! We’re lucky to receive a lot of applications, and while we try to respond to everyone, if you don’t hear back from us within two weeks, it means we’ve moved forward with other candidates. We truly appreciate you taking the time to apply!