Eduvos is looking to employ the services of a Student Affairs Advisor for our online campus.
Position:
To maintain and develop excellent student relationships and to provide support to students throughout the student journey from enrolment to graduation, thereby contributing to a positive student experience and student retention.
Special working conditions:
- Working hours as per operational requirements
- Remote working conditions
Minimum Requirements
Minimum qualification:
Undergraduate qualification in social work, education / education psychology, counselling (Dip) or communication
Experience:
- Two years customer services experience preferably as a student advisor in higher education or professional development environment
Duties and Responsibilities
Responsibilities:
As the Student Affairs Advisor you will be primarily responsible for the following:
- Facilitate the implementation of the end-to-end enrolment and onboarding process
- Manage handover and transition from new business
- Induction and orientation support including access to systems
- Contract management
- Student and sponsor queries
- Student engagement and customer relationship management (CRM) – first contact of all assigned students
- Ongoing query resolution (1st level issues resolution / problem solve)
- Scheduled engagements (formalised check-ins)
- Student Affairs – Student representative council (SRC) and class representatives
- Facilitate on-campus election process
- Facilitate development and implementation of operational plans and budgets
- Implementation of on-campus student activities, events, clubs and societies
- Safeguarding – incident report and response facilitation
- Student wellness – awareness and referral
Functional and Behavioural Competencies
Functional competencies:
- Customer facing professional skills
Behavioural competencies:
- Initiative and responsibility: acts on own initiative, makes things happen and accepts responsibility for the results.
- Constructive teamwork – Cooperates well with others; shares knowledge, experience and information; supports others in the pursuit of team goals.
- Relations and networking – Builds a useful network of contacts and relationships and utilise it to achieve objectives.
- Influence – Makes an impact; convinces and persuades others; promotes plans and ideas successfully.
- Effective communication – Communicates in a clear, precise and structured way; speaks with authority and conviction; presents effectively.
- Analysis and judgment – Quickly understands and analyses complex issues and problems; comes up with sound and rational judgments).
- Systematic approach (planning and organising) – Uses a methodical and systematic approach; plans ahead, defines clear priorities and allocates resources effectively.
- Steadiness (emotional tenacity): – Creates a stable and reassuring work atmosphere; supports and encourages team in difficult times; is firm and reliable.