Remote South Africa Job Vacancy for a Customer Success Agent at Mood |R14500 p/m

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced and dynamic environment? If so, we have the perfect opportunity for you! We’re seeking talented Customer Success Agents to join our team and help us provide outstanding support to our amazing customers through chat, email, and occasional phone calls..

About Us: At MOOD, we’re not your average company. We’re a vibrant and innovative online dispensary that features legal cannabis products tailored to set each customer’s mood. We are dedicated to offering our customers nothing but the highest quality products with top-notch customer service. Our team is filled with energetic and creative individuals who are passionate about making a difference. We take pride in our fun-loving culture and celebrate the uniqueness of each team member.

Responsibilities: As a Customer Success Agent, you’ll be the helpful voice behind our brand. Your main responsibilities will include:

• Assisting customers with inquiries, troubleshooting, and providing solutions via chat and email.
• Ensuring every interaction with customers reflects our commitment to providing exceptional service.
• Building strong relationships with customers and going the extra mile to exceed their expectations.
• Completing various administrative tasks in support of the overall success of the team.
• Collaborating with cross-functional teams to resolve complex issues and improve customer experiences.
• Contributing to continuous improvement initiatives and sharing valuable feedback with the team.
• Meeting and exceeding performance expectations which include but are not limited to: call handling metrics, CSAT results, quality assurance scores, cross-selling/up-selling metrics, etc.

What We Offer: At MOOD, we believe that happy employees make for happy customers. That’s why we offer a range of fantastic perks and benefits, including:

• Competitive pay based on experience and location.
• Generous paid time off and employee discounts on our product.
• Fully remote – work from anywhere!
• A dynamic and inclusive work environment where creativity is encouraged and celebrated.
• Opportunities for professional growth and development.
• The chance to be a part of a passionate and close-knit team that feels like a community.

Requirements:

• Must pass a typing speed and accuracy test to be considered.
• Must be 21 years of age or older.
• Prior customer service experience, preferably in a multi-channel e-commerce environment.
• Excellent communication skills both verbal and written, and the ability to empathize with customers.
• Strong problem-solving skills and the ability to think on your feet.
• Tech-savviness and familiarity with customer service tools and software.
• A positive and enthusiastic attitude with a genuine desire to help others.
• Flexibility to work in shifts, including evenings and weekends.
• Self-starter, hard worker, and the ability to multi-task.
• High speed internet connection that can support video calls and running multiple advanced tools and applications simultaneously.

If you’re ready to unleash your customer service superpowers and join a company that truly values its employees, then MOOD is the place for you! Apply now and let’s create unforgettable experiences together!