Remote Medical Industry Receptionist Job Opportunity in South Africa at Unbottleneck

Virtual Ophthalmic Medical Receptionist (Fully Remote for US Client)

We are looking for a Virtual Ophthalmic Assistant and Medical Receptionist for a medical eyecare practice. Clinical eyecare industry experience is required and the qualified candidate must be fluent in English. As the front-line employee, your role will be extremely important for maintaining or improving patient experience and satisfaction. Your goal should always be to make patients comfortable and well-informed. As a Virtual Medical Receptionist, you will be responsible for various receptionist and clerical duties for the eye care practice.

Job duties and responsibilities 

• Answer all incoming calls and schedule appointments, redirect the calls or keep messages
• Answer all the patients questions and queries
• Gather required information from patients and medical insurance providers
• Verify medical insurance benefits and submit insurance claims
• Prepare and manage outgoing mail
• Check, sort, and forward emails
• Place supply orders when necessary
• Monitor and update records and files
• Provide general administrative support for the practice

Job requirements and qualifications

• Fluent in English
• Experience and knowledge with medical insurance verification and submission of claims is a plus
• Knowledge of common online systems such as Gsuite, MS Office (especially Excel and Word), etc.
• High School diploma
• Additional qualifications will be a plus

Soft Skills

• Critical thinking and problem-solving skills 
• Team player
• Good time-management skills
• Great interpersonal and communication skills
• Customer-centric
• Ability to multitask
• Reliable and punctual

Other Requirements

• A reliable high-speed fiber internet connection (minimum 75-100Mbps).
• A personal laptop or desktop computer, and an external monitor.
• A sufficient backup power supply to manage potential power outages.
• A high-quality headset with a built-in microphone.
• Flexibility to work hours that align with the client’s time zone (EST).

As a part of our client’s team, you’ll be working in an environment that values patient care. If you have a knack for organization, enjoy being a central resource, and thrive in a dynamic, fast-paced setting, we encourage you to apply today!