Remote Guest Experience Representative Job Opportunity at The Flex
At The Flex, we’re on a mission to transform the global rental experience.
Renting a home should be as easy as buying something on Amazon — simple, fast, and borderless.
Our proprietary Property Management System (PMS) powers this vision, creating seamless guest experiences and hassle-free operations for landlords.
We’re building a dynamic team of A-Players — ambitious, proactive individuals who thrive in fast-moving, high-growth environments.
Position: Guest Experience Representative
As a Guest Experience Representative at The Flex, you’ll be the face of our brand for both guests and landlords.
You’ll ensure every interaction — from booking to checkout — is smooth, personal, and professional.
You’ll handle inquiries, support reservations, and use our in-house PMS tools to deliver efficient, five-star service.
This role is ideal for someone who is empathetic, detail-oriented, and passionate about hospitality and tech.
Key Responsibilities
- Guest Support: Respond promptly to guest and landlord inquiries via email, chat, and phone.
- Booking Assistance: Manage reservations, check-ins, and check-outs using our PMS.
- Issue Resolution: Investigate and resolve guest issues quickly while ensuring a positive experience.
- Knowledge Management: Record guest feedback and solutions to help improve processes.
- Collaboration: Work closely with operations and tech teams to flag recurring issues and suggest improvements.
- Upselling & Retention: Identify opportunities to enhance guest stays and strengthen relationships with returning guests and landlords.
What We’re Looking For
- Excellent written and verbal communication skills.
- Previous customer service experience — ideally in hospitality, real estate, or tech.
- Ability to multitask and stay calm under pressure.
- Tech-savvy, with experience using PMS, CRM, or chat systems.
- Problem-solving mindset, with empathy and patience.
- Fluent in English; additional languages are a strong plus.
Why Join The Flex
- Be part of a company redefining the global rental experience.
- Work with a supportive, ambitious, and international team.
- Clear path for career growth as we scale globally.
- Competitive compensation package.
- Remote-first, flexible work environment.
