Remote Customer Success Job Opportunity in South Africa at Addition

• Salary: R40,000-R45,000 per month
• Reporting to Head of Customer Success
• Location: Remote based in SA

🚀About Addition

Our mission is to enable thousands of small and medium sized businesses to thrive by building the finance team and systems of the future.

We believe every business deserves access to top-quality financial insights – regardless of their size. We go beyond the books for our clients by offering flexible finance products our clients can tailor to suit their needs – from bookkeeping and CFO support.

We are a FinTech company, revolutionising the industry by combining leading technology with in-depth expertise to take every business further, faster. The solution is delivered via the Addition app.

We make it all add up for our clients, until they’re so big, they don’t need us anymore.

👊 About You

The Customer Success Manager at Addition Finance is responsible for managing client communications, ensuring timely responses, maintaining high-quality service, and facilitating onboarding and offboarding processes. This role involves close collaboration with finance teams and delivering exceptional client support.

You are embedded as the customer: knowing their goals, what they want to achieve financially, and of course making sure tasks are done on time so they can keep running the business smoothly. . You are someone that cares that the client is getting exceptional service, and things are being delivered on time. You are someone that is curious and always willing to learn about the clients needs

Here’s what you’ll be doing :

• Manage all client communication – emails & calls
• Respond to all emails within 4 business hours as per our SLA
• Have quarterly calls with clients to ensure that they are happy with the progress / general
• Working closely with the Finance Team to ensure that deadlines are being met, exceeding expectations and the work is of exceptional quality.
• Upsell any of Additions products that the client might want/need on the basis of their objectives.
• Following up with finance teams to confirm response to customers
• You will also be managing onboarding of new customers to ensure that they are being set up in the Addition way
• You will be responsible for introducing the client to our relevant partners based on their needs and following through
• Understanding feature requests that the app can build based on client feedback
• Testing new features with clients and obtaining feedback for development purposes
• Communicate with HMRC, including downloading statements and assisting clients with payment plans.
• Be a product expert for the Addition App

Who you are:

• Has 3+ years experience
• Lives in the SA and likes remote working
• Whilst you aren’t an accountant, you have worked in finance and/or operations in an early stage startup
• Customer centric, and that they never need you to chase for a status update
• Able to handle multiple projects
• Gets excited with problem solving especially when it comes to efficiencies
• Curious to learn new things
• Great communicator and never have to ask for an update

Process

• 30 minute Interview with our People Operations Specialist
• 1 hour call with our Head of Customer Success
• 30 minute call with our CEO and Founder