Remote Customer Service Job Opportunity for Rare Carat in South Africa
About us:
Launched in 2016 in Forbes as “Kayak” for diamonds, our company has been featured TechCrunch, NPR, USA Today, and CNBC – most recently in the New York Post for selling a record-setting $2.5m diamond online. In just 7 years, Rare Carat (www.rarecarat.com) has grown to be the #1 marketplace for diamonds in the United States, and was called the “Secret to buying a diamond” by the New York Times.
We have grown to over 160 employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.
The Phones Associate is responsible for supporting the customer service team in delivering excellent service across all communication channels, including phone, chat, and email. The role involves handling customer inquiries efficiently, resolving issues, and maintaining high levels of customer satisfaction. The Phones Associate will also assist in improving customer service processes to ensure a consistent and exceptional customer experience.
This is a salaried position with varying schedules, including evenings and weekends.
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