Remote Collections Specialist Job Opportunity in South Africa at IWG

Collections Specialist

This job is for you if you have the following;

• Excellent communication skills.
• Determination and resilience.
• Previous experience in a credit control or phone-based customer service job.

We offer hybrid work, a competitive salary and commission based on success.

What you will do

• Make calls and send emails to customers to get them to pay their outstanding debt.
• Collect payments from customers.
• Resolve disputes.
• Negotiate payment plans and settlement agreements.
• Explain IWG payment policies to customers.
• Investigate cases for small claims against non-paying customers.
• Engage and support external debt collection agencies.
• Take responsibility to bring all cases in the portfolio to a conclusion.
• Track case status and ensure all systems are updated.
• Perform other duties and projects as assigned.

You                          

Consistently exceeding targets will come naturally to you, as you will have the following behaviours;  

• Good negotiation skills, able to think quickly and handle objections.
• Resilient and able to stay calm when under pressure.
• Excellent attention to detail, completes all tasks.
• Ability to work proactively and use your own initiative.

You must be fluent in English and to the language of the region where you will be working to be considered for this job