Description
The Receptionist is the first point of contact for visitors, clients, and employees. We are searching for someone that will be responsible for creating a welcoming atmosphere, managing front desk operations, and ensuring efficient communication and administrative support throughout the company. This role requires exceptional organizational skills, a professional demeanour, and the ability to handle various tasks simultaneously in a fast-paced environment.
Minimum Requirements
- High school diploma or equivalent; additional qualifications or certifications in office administration are a plus.
- Minimum of 2 years’ experience as a receptionist, front desk representative, customer service or administrative support role.
- Proficient in Microsoft Office Suite; familiarity with biometrics systems and office management software.
- Strong verbal and written communication and interpersonal skills.
- Excellent organizational and multitasking abilities.
- Professional appearance and demeanour.
- Ability to handle sensitive information with confidentiality and discretion.
- Basic knowledge of office equipment and technology (e.g., phone systems, printers, and copiers).
- Strong problems solving skills and ability to remain calm under pressure.
- Strong organizational and multitasking abilities with attention to detail
Duties and Responsibilities
- Greet and welcome visitors, clients, and employees with professionalism and courtesy.
- Manage the reception area to ensure it is clean, organized, and welcoming.
- Direct visitors to appropriate personnel or departments.
- Answer and direct incoming phone calls promptly and professionally.
- Handle email and other correspondence, forwarding information to the relevant departments as needed.
- Maintain an accurate log of visitors and deliveries.
- Perform general clerical duties such as filing, photocopying, scanning, and faxing.
- Manage scheduling for meeting rooms and company events.
- Assist in preparing and distributing internal and external communications.
- Monitor and order office supplies as needed, keeping inventory up to date.
- Coordinate with facilities management for maintenance and repair requests.
- Monitor security systems and report any irregularities to the appropriate personnel.
- Address and resolve inquiries or issues from visitors and employees with a positive and solution-oriented attitude.
- Aid with special requests or tasks as directed by management.