Receptionist Job Vacancy in Cape Town at NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Front desk Responsibilities:

• Greeting, welcoming visitors and directing them accordingly
• Notifies staff member of visitor arrival.
• Maintains security by following procedures, signing of visitor’s book, and issuing visitors tags
• Traffic control and maintaining security of reception.
• Operating Remote manager system of front entrance.
• Managing Telecommunication system.
• Operates telecommunication system by following manufacturer’s instructions and console operation.
• Channel and co-coordinate calls received.
• Take messages and distribute post and deliveries.
• Perform front office administration duties including liaising with couriers.
• Assist with compiling documents and reports as required.
• Assist with ad hoc administrative requests.
• Keeps a safe and clean reception area by complying with procedures, rules, and regulations.

Accommodation bookings: Technician’s/Operation staff

• All accommodation bookings for technicians will be made by you.
• List of guesthouses and contact information will be provided.
• Booking request will be sent to you from the field service coordinators.
• Call guesthouse to check availability.
• Always send a confirmation email including accommodation documents that must be signed by technician.
• Write out your purchase order number.
• Invoices must be submitted to Finance (Nuri) .
• Follow company payment guidelines when submitting invoices.
• Answering the switchboard/Reception Portal: Training will be provided as per manual
• Calls to be answered within 3 rings.
• Always answer with a smile in your voice.
• Answer calls: “Thank you for calling Spark Atm Systems, (Your Name) speaking, how may I assist you?”
• Always screen calls and direct to the relevant department or staff member.
• All calls for Marc and Russel to be transferred to Chantal their PA
• Monitor all calls after transferring as calls does not divert back to portal.
• Pick up call if ringing to long and take a message for the staff member
• When taking messages on behalf of a staff member, ensure that you email the person for whom you are taking the message.
• Always ask for Name, surname, company and contact number
• If you know that the staff member is off ill, on leave or traveling for work please inform the caller so that they are aware.

Day/Night mode: (Training will be provided)

• Always make sure you divert all calls to contact centre at end of your day.
• Telephone system will automatically divert to standby mode at 5pm.
• Remove divert in the morning at 8:00am.
• If you need to step away from front desk or bathroom break … Divert calls to the the mobile handset.
• Remove divert when back at your desk.

Front door entrance control: Using Remote manager (Training will be provided)

• Visitors will ring the bell at front entrance.
• Always ask using the intercom system who they coming to see at Spark House.
• Open door using remote manager.
• All visitors/Suppliers/Contractors must sign the visitors’ book.
• Inform the staff of the visitor’s arrival and ask visitors to take a seat in reception.

Offers of employment are conditional upon passage of screening criteria applicable to the job.