RAY AI is Hiring a Remote On-boarding Manager in South Africa | FREE LAPTOP

RAY AI is a cutting-edge productivity company that empowers builders, innovators, and entrepreneurs by providing AI-enabled virtual assistants.

Our assistants take on time-consuming tasks, allowing clients to focus on driving growth and innovation.

Since our inception, we’ve built a team of talented virtual assistants from Kenya, South Africa, and across Latin America, enabling transformative growth for Founders across Europe.

We are looking for an experienced On-boarding Manager to ensure a seamless, high-impact on-boarding experience for both the Executive Assistants and the Clients.

Role Overview

This role is critical in setting up the new Executive Assistants for success while ensuring the Clients experience immediate value and a smooth transition.Your ability to coach, communicate, and solve problems in real time will be key to creating strong, high-performing EA-client relationships.

This fully remote role requires exceptional stakeholder management skills, an understanding of executive support needs, and a proactive approach to driving client success.

Key Responsibilities

1. Client & EA On-boarding Management

• Lead structured daily check-ins with the Clients and the Executive Assistants in the first 1–2 weeks, ensuring alignment, addressing concerns, and facilitating a smooth start.
• Guide Executive Assistants in quickly adapting to the Client workflows, communication styles, and business needs.
• Act as a liaison between the Clients and the Executive Assistants, ensuring both parties have clear expectations, structured processes, and a seamless working dynamic.
• Set clear performance milestones and success metrics for on-boarding effectiveness.

2. Client Success & Relationship Management

• Ensure Clients experience immediate relief and efficiency improvements by proactively identifying and addressing early pain points.
• Provide structured progress updates to Clients, ensuring transparency and continuous alignment.
• Gather Client feedback and refine on-boarding strategies to improve the Executive Assistants performance and client satisfaction.
• Troubleshoot misalignment or challenges and implement solutions to optimize the working relationship.

3. Coaching & Support for New Executive Assistants

• Provide one-on-one coaching and mentorship to Executive Assistants, helping them build confidence and competence in their role.
• Support Executive Assistants in adapting quickly to the high-performance demands of the Clients.
• Offer real-time feedback, training, and best practices to optimize Executive Assistants performance.
• Monitor progress and proactively identify areas where additional coaching or support is needed.
• Maintain and refine on-boarding playbooks, client-EA integration guides, and SOPs to ensure a consistent and high-quality on-boarding experience.

4. Training & Development

• Continuously refine Bootcamp (training program) to equip Executive Assistants with the skills needed for high-performance executive support.
• Identify and work with leadership to update training modules in line with evolving client expectations.

Qualifications

• Strong client relationship management skills, with experience in coaching, on-boarding, or customer success roles in fast paced environments.
• Proven ability to integrate Executive Assistants into fast-paced, high-stakes client environments.
• Exceptional communication, problem-solving, and stakeholder management skills to ensure seamless collaboration.
• Experience in training, mentoring, or developing talent in administrative or executive support roles.
• High emotional intelligence (EQ) and adaptability to different client work styles and expectations.
• Ability to juggle multiple on-boarding processes, resolve challenges in real time, and drive both EA and client success.

What We Offer

• Competitive salary and performance-based bonuses.
• Fully remote work with flexible hours.
• Modern hardware and productivity tools provided.
• Global exposure, working directly with top-tier founders across the US and Europe.
• Ongoing professional development in AI, automation, and executive support strategies.
• A mission-driven, high-performance culture, where your impact is tangible from day one.

Why This Role Matters

Your work will directly shape the success of new EA-client relationships. You will play a key role in ensuring executives experience immediate value from their assistants, while also coaching EAs to deliver world-class support.

If you thrive in a fast-paced, high-impact role, love helping people succeed, and have a strong ability to manage client relationships and optimize on-boarding processes, this role is perfect for you.