Payments Specialist for Maxio | Remote SA (FREE LAPTOP)

Maxio was born in April 2021 when Battery Ventures invested +$150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.

Both Chargify and SaaSOptics did amazing work creating must-have tools for CFOs and product leaders. By bringing them together, Maxio has created an opportunity to build tech that’s essential not just for CFOs, but also for CEOs, investors, and every other SaaS business operator: a true “SaaS-in-a-box platform” that will unleash growth for subscription businesses all the way from startup through IPO.

Maxio is more than the sum of its parts. With smart operations and world-class investors behind us, Maxio is in a position to change the way that subscription businesses operate—and help transform new businesses to operate more efficiently, scale faster, and reach more customers.

The Payments Specialist at Maxio is responsible for providing excellent customer support for a full range of professional, technical, and payment support to clients.

This position also requires handling a variety of client inquiries in a prompt, courteous, and professional manner including answering tickets to aid and collaborate with the clients and internal stakeholders to a successful resolution to problems as they arise.

• Answer payment-related inquiries in a prompt, courteous, and professional manner that could require technical assistance, support, and troubleshooting related to payment processing within required SLAs
• Onboard new customers.
• Collaborate with customers and internal partners. 
• Follow up and follow through on all pending client inquiries daily while tracking all activities via the Zendesk ticketing system.
• Resolves or escalates client concerns through appropriate channels. 
• Performs other duties and assignments including administrative, and special projects.
• Ability to effectively prioritize work to ensure efficiency. 

WHO:

• Experience providing exceptional customer service and some onboarding experience
• Strong problem-solving skills
• Flexibility to adapt to a changing environment
• Excellent written and verbal communication skills
• Close attention to detail
• Self-motivated, able to multitask with the ability to work well under pressure with moderate to no supervision in a fast-paced environment
• Willingness and ability to learn programs quickly and operate multiple software programs concurrently
• Ability to work EST hours, if located in a time zone other than EST
• Minimum of 4-5 years of experience in the payments industry and/or a combined experience in payments and fintech industries

Nice to have:

• Experience working with Microsoft and G-Suite applications
• Experience working with Jira, Confluence, Zendesk, Zoom

Maxio Benefits & Perks:

• Health, dental, and vision insurance plans
• Medical and dependent care flexible spending accounts
• Paid monthly mental healthcare access with Headspace
• Open PTO – we like to keep this simple…making time for life is important!
• 13 paid standard holidays each year – Including a company-wide Winter Break
• 401(k) savings plan with company match!
• Macbook Laptop
• Paid Parental Leave
• A collaborative, entrepreneurial learning environment with a proven playbook