No Experience Required National Switchboard Intern in Johannesburg at Scorpion
- Job Title: National Switchboard Intern
- Location: Johannesburg
- Working hours: Monday to Friday from 08h00 to 16h30. Alternate Saturdays from 09h00 to 12h30
Key responsibilities include, but are not limited to the following:
- Answering, Screening and Transferring Calls ·
- Answer incoming calls in a professional manner
- Verify member’s details on pinnacle
- Confirm and update member`s details on pinnacle
- Screen and transfer calls to correct departments
- Create call backs on pinnacle for staff that are not available to answer calls
- Where call backs are not applicable, eg caller wants to join
- Scorpion, take messages and email them to the relevant person/department
- Report telephone / Queue metrics technical faults to the manager
- Assist with Adhoc duties
- General office administration duties
MINIMUM REQUIREMENTS AND GENERAL WORKING CONDITIONS
EDUCATION ·
- Must have completed Matric (Grade 12)/N4 or equivalent qualification
EXPERIENCE Previous work experience is not essential OTHER REQUIREMENTS ·
- Must be South African Citizen
- Must be available immediately to commence with the Internship Programme
- Must have a passion to learn, integrity and good communication skills.
Requirements
- Accuracy, Administrative Skills, Analytical Thinking Ability, Attention to Detail,
- Flexibility, Goal Setting Ability, Listening Skills, Networking, and Planning Ability,
