SBV seeks YES Learner: Cash Processor who will be responsible for the efficient and accurate end to end processing of cash in compliance with policies and procedures (SOPs). A Cash Processor may perform any one and/or a combination of the functions below.
Receive Cash
- Receive deposits and update on the applicable systems.
- Comply with all policies and procedures to eliminate any possible risks to the company and the customer.
Prepare Cash on the applicable system
- Check container/Bag for any damages or interferences and report all anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- Process all deposits in line with the agreed upon banks SLAs and SOPs on the applicable system.
- Prep workstation accurately for effective and efficient note counting.
Note Sorting
- Sort all prepped deposits/notes for (FDP/ACDP) on the same day, within the cut off times.
- Send rejected notes to the Reject Teller together with the PCD cards, deposit slips and stop loss bag to verify and balance
- Operator to write a board (client name, date, denominations & number of bundles & operator name) & show it to the camera.
- Balance per deposit
- Report differences to the Team Controller
- Fill the production sheet
- The technician to sign the downtime register on machine breakdowns
- End of day bundles to be verified by Team Controller.
- Daily balancing\reconciliation by Team controller
Reconciliation of ACDP deposits.
- Perform a reconciliation of all notes rejected in order to validate the information
- Manually check all rejected notes for counterfeits, dye-stained and mutilated notes
- Perform cash transfers to vaults
- Perform end of day balancing/ reconciliation of all cash received
- Handle all transactions including shortages and surpluses according to SOPs.
Desktop deposit processing
- Check container/Bag for damage /tamper, report anomalies to Team Controller.
- Acknowledge container/bag on applicable system.
- All deposits must be kept separate per customer at all times and all deposits must be processed on the same day received by the customer.
- All deposits must be processed and balanced on the applicable system
- Perform end of day balancing/ reconciliation of all cash received
- All transactions, including shortages and surpluses must be handled according to SOPS
- Accurate prepping must be done to enable effective and efficient note counting
Sachet and Process Coin
- Process bulk coin deposits in accordance with SBV’s policies and Procedures
- Sort and process teller coin transfers
- Write a board (client name, date, denomination and the operator names) & show it to the camera
- Receive and verify the money(bins), check the seal, denomination and bin register
- Count out the bags to balance with the bin page and denomination
- Cut the bags open to fill the wagon
- Clear jams on the machines
- Balance the money per client / deposit
- Report differences to the Team Controller
- Perform end of day balance/ reconciliation
Bank system integrated deposit processing
- Validate all transactions linked to system integrations as per banks SLA
- Inform client services of account numbers not linked to bank system to avoid delays in crediting the customer
- Verify deposit account number to eliminate losses or misposts
- Escalate system downtime/delayed batches to team controller
Payroll and change
- Payroll / change transactions must be processed in accordance with SLA per customer
- Report all discrepancies to the Team Controller timeously
- Floats must be sealed in drop safe bags along with float packing slips and placed into trolleys as per client requirement
- Payroll entries to be processed within the banks SLA timeframes
- Maintain all equipment by reporting any defects on equipment to the Team Controller
- Obtain banks authorization prior to despatching as per SOP
Prepack/Treasury
- Assist with the accurate packing and unpacking of Bank and ATM Cash.
- Manage consumables in line with packing requirements.
- Confirm that the bag and Seal numbers are properly recorded.
Manage Equipment
- Utilise equipment according to Standard Operating Procedures (SOPS), protecting and taking care of company assets, e.g. cleaning of the machines before the shift starts and after the shift ends
Governance
- Subscribe and align to SBV Services’ ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Drive the organisation culture
- Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
Lead as an Ambassador and executor of Change
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
- 6 months previous cashier/teller experience: Advantageous
Minimum Requirements: Education
- Grade 12 with Maths Literacy
Special Training Requirements
- Successfully completed SBV Cash Processor training
NB: Communication will be limited to shortlisted candidates ONLY.