Verification: 13e2defbe9201240
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Minimum Skills and Knowledge Required
- Standard 10 / Grade 12 or equivalent.
- Minimum of 1 to 3 years’ experience in an administrative position.
- Proficiency in Business English, both verbal and written.
- Above average communication and telephone skills.
- Excellent computer literacy (MS Office).
- Experience in dealing with customers.
- Behavioural Dimensions Required
- Honest and hardworking.
- Passionate about getting things done right, first time, every time.
- Ability to work efficiently on own or as part of the team in a highly pressurised environment.
- Meticulous attention to detail.
- Flexible in terms of working hours.
- Pleasant and patient disposition.
- Customer focussed / oriented.
- Protect the integrity of the company at all times.
- Team Player.
- Self-motivated and driver. Proactive.
Brief Description of Key Performance Area
- Respond to all email correspondence from clients in less than two hours.
- Provide accurate and complete feedback to clients, put this in writing and provide suggestions to client on what the client needs to do to register.
- Greet all clients in an approachable and professional manner that the client may feel comfortable to discuss matters / ask queries etc.
- Proactively provide accurate and complete feedback to Sales and Manager,
- Put internal special arrangements in writing.
- Meet all project timelines which may be assigned from time to time.
- Ensure that customers are registered on the Amrod system within 24 hours.
- Resolve problems of clients and keep client informed whilst the matter is being resolved.
- Provide feedback on product; stock availability and/or other technical or product related information as requested by client
- Conduct tours with clients, as and when required.
- Follow through on all tasks / responsibilities.
- Assist in other positions and departments in accordance to operational requirements.
- Ensure that all tasks are executed in a safe manner with due regard for Amrod’s policies and procedures.
- Maintain good housekeeping standards.