The Client Services Onboarding team currently has a vacancy for a Customer Service Representative who will be responsible for providing customer support – that includes information sharing and resolving technical and billing related queries.
Job Output:
- Responsible for customer interactions that result in resolved technical, billing and account queries.
- Identify and understand customer needs.
- Provide solutions to technical and account management queries.
- Resolved customers’ queries, and complaints and manage objections effectively to increase customer satisfaction.
- Deliver exceptional service to customers in all interactions.
- Diligently execute escalations beyond 1st line support.
- Record accurate summaries of customer interactions in the company business system.
- Utilise all available tools and resources to resolve customer queries completely.
Requirements
- Grade 12/Matric
- Computer Literate (MS Excel/MS Word and MS Outlook)
- Strong understanding of ISP Networks
- 1+ Year customer services experience within an ISP Call Centre
- 1+ Year technical and desktop customer service experience
- Administration experience is a highly recommended
Benefits
- We are a Fully Remote work environment
- That’s right! No need to go into the office! You can work from just about anywhere
- We have partnered with a shared office/workspace called Workshop 17 and we cover the cost of your access to any of their branches around the country – if you’d like a change of scenery from time to time.
- We will provide you with all the necessary tech equipment needed for a remote office. Laptop, monitor, and headset. And of course, a UPS to ease the effects of load-shedding! We also provide you with Connectivity – FOR FREE!
THE CHERRY ON TOP!!! MWEB rewards stellar performance!
- Performance Bonuses of up to 20% of your cash salary are paid out quarterly, so long as company targets are met.
- We always try to have some fun! Team buildings are a big deal as well as other cultural activities and company events!