Moove is Hiring a Customer Success Executive in Johannesburg

About Moove

Moove is building the world’s largest fleet and best-in-class technologies that power mobility platforms. Its flagship Drive-to-Own (DTO) product democratises access to vehicle ownership with a revolutionary revenue based financing model, enabling underserved mobility entrepreneurs to thrive.

Moove’s growth has been fuelled by its global Uber partnership and support of leading investors and lenders, including Uber, Mubadala, BlackRock, MUFG, and many others. With operations now spanning 19 cities across 6 continents – Africa, Asia, Europe, North America, South America, and the Middle East – Moove continues to expand its offerings through strategic acquisitions and partnerships with industry leaders, including Waymo and Uber. Moove is transforming mobility to make it safer, more efficient and accessible to all, while providing economic opportunities and supporting skills development in the mobility sector.

About the Role

As a Customer Success Executive at Moove, you will play a key role in ensuring our clients’ satisfaction and success. Your responsibilities will include building strong relationships with customers, understanding their needs, and proactively addressing any issues or concerns. You will work closely with cross-functional teams to deliver solutions, provide product insights, and contribute to the overall growth of client accounts. This role offers an exciting opportunity to foster client engagement, promote retention, and contribute to the continuous improvement of Moove’s products and services.

What You’ll be Doing

• Analyse drivers weekly performance and provide feedback.
• Supporting drivers in person and online.
• Solving driver’s issues while drivers are in transit.
• Receiving inbound calls from drivers.
• Making outbound calls to drivers.
• Conducting driver survey.
• Accountability of maintaining a healthy and respectful relationship with drivers.
• Ensuring that drivers obey rules and regulations as laid down by the company.
• Ensuring that drivers get the right information from the company.
• On occasion, supporting team members in areas of the business that may be out of your direct responsibility/ department.
• Client retention.

What You will need for this position

• Degree in any discipline.
• 1-2 years experience in customer care/support roles.
• Experience in the transportation industry is an added advantage.
• Proficient in the use of Microsoft Suites (Excel).
• Ability to multitask & operate in a fast paced environment.
• The candidate must possess an eye for details.
• The candidate must be financially literate.
• Good communication skills.

Key Competencies:

• Meeting weekly churn targets.
• Daily Ticket resolutions for DPs basis physical and remote interactions
• Communicating with clients face to face.
• Overall DP portfolio monitoring basis allocated count of DPs