Lufthansa Airlines is Hiring in South Africa a Customer Service Agent | Hybrid Johannesburg

Your tasks as Customer Service Agent may include, among others:

• Maintain optimal workflow and communication platforms
• Customer service activities including: Prompt reaction/response to irregularities or operational incidents, Tracing, Irregularity letters and Flight irregularity handling
• Manage bookings, quotations, Adhoc quote sheet and Pricing in collaboration (consultation) of Team Leader
• Sell available capacities proactively
• Manage recurring bookings and inform Sales Executive about low and changing trends
• Joint customer visits with Sales Executive and close collaboration with them
• Manage Account Responsible, including coastal Customers
• Monitoring of GHA activities, quality, material and security and safety guided by the respective SLA’s
• Handling escalation process with Contribution Management on a shipment level

To excel in this role, you will need a combination of the following qualifications: 

• High School diploma (Matric certificate)
• Experience in the cargo business is an asset
• Background in Customer Service is an asset
• Fluency in English language (written and spoken) required
• Basic IT knowledge (word, excel, internet and e-mail)
• Open minded and positive attitude
• High degree of flexibility
• Work well under high pressure situations
• Ownership to assigned tasks
• High team spirit and multicultural sensibility
• Excellent indoor sales skills
• Excellent customer services
• Excellent accounting skills
• Excellent operations skills
• Excellent analytical thinker
• Must possess a legal work permit in South Africa