Land Support Assistant for Flight Centre | Onsite Jhb

About Flight Centre Travel Group

Flight Centre Travel Group is one of the world’s largest travel companies with over 12,000 employees globally – who we call ‘Flighties’. With over thirty brands under our family tree and headquarters in more than twenty countries, our roles are diverse and our opportunities are endless. When, we say we’re a great place to work, we have the proof to back it up. Over the past 12 years we’ve been voted a ‘Great Place to Work’ including one of the Best Workplaces for Wellbeing and Best Workplaces for Women. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. Put simply, we’re a bunch of travel lovers looking for more travel lovers to join our family.

About this opportunity

At Global Supply, as the name suggests, we’re a globally diverse collection of expert teams who understand the complicated practicalities of opening up the world for those who want to see. Empowering the supply chain of FCTG’s iconic worldwide brands through our wealth of knowledge in procurement, technology, reporting, financial management, pricing and support. 

Global Supply is your place to make a globally significant impact and as our newest Flight Centre Land Support Assistant

Flight Centre Land Support Assistant Role:

To support and provide best add on service for all FCB agents. From booking reconfirmations, special request. We live and breathe our company philosophies and uphold our resilient culture which makes us the best company to work for.

 What you will be doing:

1. Co-Selling Assistance

• Work closely with Wholesale agent to assist in booking reconfirmations and special requests to mitigate any risk to business.
• In depth knowledge of Helio platforms to ensure smooth transition between platforms within operational needs.
• Deep understanding of the leisure core systems and attention to detail.

2. Product Expertise:

• In depth knowledge on your Top 6 destinations product range.
• Continuous self-development on preferred product and product ranges.
• Participating in supplier events, training and all forms of self- development.

3. Customer Experience:

• Follow the one best way Customer Experience process
• Strong customer engagement driven through person to person ethos
• Customer relationship management to promote the brand
• Ability to communicate both verbally and in writing, in a clear and concise manner.

4. Systems and Processes:

• Become an expert on: Helio, Power BI, Compass, all supplier online booking tools and e-mail
• Follow one best way blueprint to mitigate risk
• Continuous development on all platforms (self and through the business)
• Exceptional understanding of front end and wholesale booking systems and processes.

5.  Admin:

• Processing refunds
• Reconfirm All Booked Sectors Helio loaded and 3^rd party.
• Communication with suppliers/hotels to assist retail with waivers/favors/ requests etc.
• Assisting AL and our customers with investigating queries on bookings
• Assisting our customers with price beats

Must be adaptable. The role and duties will evolve as the system evolves, you need to be able to embrace and promote change.

Attention to detail: Be confident enough in the system to give the correct advice to have few to none write offs in the business.

Our award-winning work perks

• Discounted travel for family and friends – booked by our in-house travel team – as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family.
• Career progression – as part of Flight Centre Travel Group with a global brand network spanning 30+ brands and 20+ countries you are empowered to create clear career pathways and have access to the training and support needed to achieve your goals.
• Fun culture with industry-renowned social events (think global conferences, end-of-financial year balls + more).