Junior Support Consultant for AutoTrader | Onsite CT

AutoTrader has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented and customer-focused this is the role for you! In return for your first class service to customers you will receive all needed training and development, a challenging career in Customer Service and work with an established team of like-minded individuals within an industry leader. Our employment equity goals will be taken into account in our selection process.

Requirements

• Grade 12
• Customer support experience
• A+ Certificate advantageous
• Excellent communication skills in English – basic Afrikaans advantageous
• Good working knowledge of Windows and Microsoft Office
• The ability to grasp and understand IT and technical concepts

Responsibilities

• Provide friendly and efficient support to customers via telephone/email
• Accurately record and document activity through the ticket system
• Ensure effective communication with customers, colleagues, and management
• Perform adhoc functions, projects, training

Personal Attributes

• Resourceful with a strong sense of urgency
• Friendly and helpful
• Excellent telephone manner
• Ability to take initiative and solve problems
• Good time management skills
• Ability to work under pressure
• You like to share knowledge
• Quick learner and comfortable in a dynamic IT environment