Job Duck is Hiring a Remote Customer Support Specialist in South Africa | R14000 p/m

Summary

We are on the lookout for a talented and customer-focused Intake Specialist who thrives in a fast-paced environment and takes pride in delivering exceptional service. In this role, you will be the friendly first point of contact for clients and prospects, handling both outbound and inbound calls with professionalism and genuine empathy. Your outstanding English skills both written and spoken will help you build trust and rapport effortlessly. If you are highly organized, detail oriented, and possess a positive attitude, this is your chance to join a supportive team where your skills can shine and make a real difference. We offer an exciting opportunity to grow your career while contributing to a dynamic organization committed to excellence.

• Monthly Compensation: $ 680 – $ 800 USD 

Responsibilities include, but are not limited to

• Handling outbound and inbound calls with professionalism and empathy
• Acting as the first point of contact for clients and prospects
• Gathering and verifying client information with accuracy and discretion
• Providing excellent customer service and support
• Maintaining accurate records and data entry within CRM systems
• Coordinating with internal teams via Missive and Teams calls, and other • internal communication apps
• Managing calendar appointments and scheduling as needed

Key Skills

• Customer-focused with a friendly and professional approach
• Exceptional written and verbal communication skills in English
• Strong planning, organizational, and time management skills
• Highly attentive to detail and accuracy
• Empathic, sociable, and trustworthy
• Reliable and dependable with a positive attitude
• Tech-savvy, experienced with CRM systems and communication tools

Requirements

• One to two years of experience as an Intake Specialist or Administrative Receptionist
• Outstanding English language skills, both written and spoken
• Experience managing outbound and inbound calls
• Strong organizational and time management skills
• Ability to handle multiple tasks simultaneously while maintaining accuracy
• Own PC or laptop, a headset, and a reliable high-speed internet connection (minimum 10 Mbps download / 5 Mbps upload)
• Quiet, private workspace suitable for remote work

Software

• CRM system
• Missive or similar internal communication app
• Teams or similar calls app
• Calendar management tools

Working Schedule: Mon – Fri 9:00 AM to 4:30 PM 
Timezone: EST (US)

Languages: English

We believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!