Inside Sales Specialist Job Opportunity at Rare Carat To Work From Home in South Africa

Rare Carat – Inside sales specialist | Remote South Africa – US Hours

Launched in 2016 in Forbes as “Kayak” for diamonds, the company has been featured TechCrunch, NPR, USA Today, and CNBC – most recently in the New York Post for selling a record-setting $2.5m diamond online. In just 6 years, Rare Carat has grown to be the #1 marketplace for diamonds in the United States and was called the “Secret to buying a diamond” by the New York Times.

We have grown to over 100 employees, but remain a very flat and close-knit team committed to learning from each other, and having the best idea win.

Rare Carat is run by Wharton and Harvard Business School grads. Advisors include TrueCar’s founder, Blue Nile’s ex-CEO, Wharton’s Innovation Dean, and Richard Branson’s Venture Capital head.

Job Role Overview:

We are looking for a driven and customer-focused Inside Sales Executive with 1-2 years of experience in the jewelry sector or e-commerce. This role is perfect for someone who thrives on connecting with customers, has a knack for building relationships, and understands the nuances of selling high-value items online.

Key Responsibilities:

• Customer Engagement: Respond promptly to customer inquiries via email, chat, and phone, providing expert guidance on diamonds and fine jewelry.
• Online Sales: Understand customer needs and preferences to recommend products that align with their style and budget.
• Product Expertise: Stay updated on jewelry trends, product details, and Rare Carat offerings to educate and assist customers effectively.
• CRM Maintenance: Log customer interactions and manage sales pipelines using CRM tools.
• Collaboration: Work closely with the marketing, product, and operations teams to enhance the customer experience and resolve issues efficiently.

Qualifications:

• 1-2 years of experience in inside sales, jewelry retail, or e-commerce.
• In-depth knowledge of diamonds, gemstones, and fine jewelry is a strong plus.
• Excellent verbal and written communication skills with a customer-centric approach.
• Proficiency in CRM tools and Microsoft Office Suite (or Google Workspace).
• Proven ability to meet and exceed sales targets.
• A proactive and positive attitude with the ability to work independently and collaboratively.

Wondering why work with us? Here’s why:

• We are a fully remote start-up, growing quickly from under 5 people to close to 100 in just six years

• Our culture is unique: we have a global, remote team of young people taking on more responsibility than most companies would give. We have a bias for action, and a meritocracy where the best ideas win

• We help customers with the most important purchase of their life so far, their engagement ring. Marrying humans and technology to help our customers make the right decision is thrilling and rewarding

• If you are the right fit for our rocketship – we would make you an offer, you can’t refuse 🙂

Please fill up the Google form! We can’t wait to see you on the other side 🙂