Hybrid Account Executive Job Vacancy in Cape Town at Social Places

We are looking for a dynamic and passionate Account Executive. This role is a combination of supporting the Account Management team with administrative tasks and managing a portfolio of smaller accounts. This position requires relationship management, operational excellence, strong communication skills, and problem-solving abilities.

Responsibilities

AM support

• Handle day-to-day client communications, including but not limited to, operational requests.
• Brief, manage and update client requests using project management tools.
• Oversee client support tickets and ensure timely resolution of inquiries via helpdesk platform.
• Conduct regular client follow-ups on pending tasks, to maintain strong relationships and ensure client satisfaction.
• Monitor and track client feedback via comprehensive meeting note taking, ensuring it is communicated to the appropriate internal teams for action.
• Assist with the client retention efforts as needed.
• Assist with the preparation of reports and presentations for client meetings.
• Coordinate and schedule meetings between Account Managers and clients, ensuring all necessary materials are prepared in advance.

Client management

• Manage a small portfolio of clients focusing on product adoption and contract renewals.
• Manage day-to-day client tasks and inquiries, ensuring prompt and effective responses.
• Assist in the client onboarding process.
• Monitor and report on account performance and metrics to track progress and identify areas for improvement and upsell opportunities.
• Address and escalate client issues and concerns promptly to ensure resolution.
• Maintain detailed records of client interactions and project progress to track milestones and deliverables.

Qualifications

Required

• 1–2 years of experience in digital marketing, SaaS or client services.
• Proven track record of successfully managing client relationships and delivering exceptional client service.
• Excellent communication skills, both written and verbal.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and projects simultaneously.

Advantageous

• Proficiency in project management tools like Monday.com and CRM software.
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Requirements

• Must have reliable transportation for in-office days, occasional client meetings or events.
• Flexible schedule to accommodate occasional client calls or urgent requests outside regular business hours.

Behavioral competencies

• Effective communication
• Conflict resolution
• Self starter
• Collaboration and adaptability
• Time management and attention to detail
• Resilience
• Professionalism