Gnosis is Hiring a Remote Operations Generalist | Remote Worldwide

About Gnosis App
We’re on a mission to make money fairer and empower every human with greater financial freedom and opportunity through blockchain technology. Our long-term vision is to create an all-in-one money app — the consumer gateway to everything Gnosis has built and more. It will be radically simple and intuitive for everyday people, yet uncompromising in its mission.

About the role
As our Operations Generalist, you’ll be at the center of making both the app and the team run seamlessly. You’ll work alongside the people behind products like Safe, CoW Swap, Gnosis Pay, and Circles — products that have pushed the boundaries of financial innovation worldwide.

Customer Operations:

• Build & Lead
  • Establish the customer support function from scratch: select tools, design processes, and set up automations.
  • Hire, train, and lead a team of customer support specialists over time to deliver world-class support.
  • Monitor user feedback, manage escalations, and ensure fast, high-quality resolutions.
• Incident Response
  • Act as first responder for outages, failed transactions, or partner issues.
  • Work closely with banking and card partners to resolve exceptions.
  • Coordinate with engineering and external partners to ensure rapid recovery and communication.

Company Operations:

• General Ops Hustle
  • Own the “whatever it takes” tasks — be the problem-solver who keeps things moving.
  • Manage service providers, contracts, invoices, and SLAs.
  • Set up and maintain internal tools (Notion, dashboards, communication platforms).
  • Automate repetitive workflows and continuously improve efficiency.
  • Contribute to shaping early-stage culture, team rituals, and remote-first practices.
• Finance Ops
  • Support bookkeeping, expense tracking, payroll, and reimbursements with finance partners.
  • Monitor budgets and maintain audit-ready records.

Who you are

• 3+ years of experience in fast-paced environments, ideally in fintech, crypto, or scaling support operations.
• A true generalist — equally comfortable with internal ops, partner management, support operations, and team leadership.
• Self-motivated & can operate at very high speed.
• Able to create processes from scratch and thrive in ambiguity.
• Passionate about decentralization, financial freedom, and creating delightful user experiences

What we can offer you

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you’re well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Community and Mission: Join a team that’s passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.

At Gnosis, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be an equal opportunity employer: all qualified applicants are considered for positions regardless of race, ethnic origin, age, religion or belief, marital status, gender identification, sexual orientation, or physical ability.