Getting a call center job at Webhelp in South Africa

What is Webhelp?

Webhelp is a multi-national business process outsourcing and consultancy company headquartered in Paris. Founded in June 2000 by Frédéric Jousset and Olivier Duha. By November 2020, Webhelp employed more than 55,000 people in over 35 countries. Webhelp is a global community of passionate game changers, who create amazing human experiences and shape business solutions.

Today, human experiences have even more power to make businesses come to life in customers’ hearts and minds. According to them, Webhelp is committed to making business more human. It’s through this commitment that Webhelp enriches customer experience, and designs business solutions that create value for the world’s most exciting companies.

Webhelp is a partner across a range of services including customer experience solutions, social media moderation through to payment services. Webhelp boasts that Hundreds of brands across the world trust Webhelp because of their people, the culture they work in, and the ideas and technology they put to work. Webhelp believes that Emotional Intelligence creates a lasting impact, and their skill in marrying a differentiating human touch to the right technology is what makes a real difference for their clients. By choosing Webhelp they access the passion and experience of 85,000 game-changers from more than 160 locations in 50 countries. Each one determined to bring their own intelligence, empathy and experience to the table every day. Webhelp says they invest in people and the environment they work in, because they know that when people thrive, it has a powerful impact on them, their customers and on their partners’ business. Webhelp believes that making business more human leads to a better customer experience – and a healthier bottom line. Webhelp is currently owned by its management and GBL, a leading global investment holding, as of November 2019.

Types of Jobs They Hire at WebHelp

Web help offer different jobs and currently have 38 job posts for South African citizens at their head quartes in Cape town, Durban and Johannesburg. While mostly are on site jobs they do have remote jobs included. The most popular jobs are Customer service representative and Call centre representative. They have vacancies for jobs like Director of operations, Customer service advisor, Team Leader, Customer Service Representative, Site Security Facilitator, Director of operations , Insight Analyst, Facilities Officer,Operations Manager, Senior Operations Manager, Finance Business Manager, Finance Business Partner, Quality Manager, Senior Training and Quality Manager.

Locations They Hire From

WebHelp in South Africa hires from Durban, Kwazulu-Natal, Johannesburg Gauteng and Cape Town Western Cape.

Qualifications and experience requirements

Most of the Jobs offered are qualification based according to which Job you want to apply to. Although training and supervision is provided, you must also have experience in the tools and software used on the position you are applying for. There is a test to be taken to check if you a thing or two about the position you are applying for. Some of the job requirements is to be able to work US hours on a North American time zone .

For example this Customer Service Advisor role at Concentrix + Webhelp is a great match if you:

• Are able to work shifts in a 24/7 environment
• Have a matric certificate
• Are proficient in English verbal communication
• Have at least 6 months’ experience working in an international contact centre environment (essential)
• Have the ability to troubleshoot and find effective resolutions
• Are self-motivated and highly responsible
• Have experience in Sales

Tools and materials that are required.

As mentioned before that most jobs offered are on site, the remote ones require you to have

• a laptop/desktop preferably window 8 and upwards which can support their softwares,
• Working reliable and fast internet(preferably cable) with 6mps or more speed,
• They have a speed tester to check if your internet is good enough
• Being able to work in a 24/7 hour environment.

Pros of working for Webhelp

• They offer two weeks training and you are also paid for the training.
• They offer medical insurance for their employees.
• Entitled to maternity leave after working for 6 months.
• According to the reviews of the employees, it is a great working environment and encourages growth with promotion possible when you work hard.
• They have a night shift allowance

Payment Schedule

Webhelp pay their employees monthly starting from an average of R5000 to 50 000 depending on your position and qualification.Their starting salary  for a customer service advisor salary is R7500 with medical aid and incentives like commission, overtime and night shift allowance. Average salary for Operations Manager is R50 000 per month with commissions.

Working Hours

• Webhelp employees work 5 days a week on a 24 hour rotational shift. No public or bank holidays .

Cons of working for Webhelp

• The salary seems very low for the lower employees like customer service representative
• You are entitled to 16 leave days in the span of two years.
• No Public holiday or earning extra for working on weekends
• You do not book your own hours hence the working hours not flexible enough for a busy person

Application Process

• You can apply through indeed where they will show you available posts from WebHelp
• You can also apply directly on their website
• You will get an assessment email from them, complete it and they will give you a call for an interview if you managed
• After Interview, they will get back to you within three days to a month and complete their compliance process
• Get and offer letter and begin training right away.
• Their training usually takes two to a month depending on the kind of job you have chosen, lucky enough you are paid for the training period