First Technology is Hiring a Sales, Logistics, Customer Service & Admin Support at Midrand
Do you thrive in a fast-paced environment where customer satisfaction and operational excellence go hand in hand? We’re looking for a detail-oriented and customer-focused individual to join our team as a Sales & Customer Support Administrator.
- Manage sales and customer inquiries, resolve complaints, process orders, manage returns/exchanges, and provide accurate product or service information.
- Process customer orders within SLA cut-off times for invoicing and dispatch.
- Invoice orders on customer portals.
- Allocate orders via the clients Booking Portal.
- Capture waybills and secure Distribution Centre (DC) bookings.
- Act as the 100% liaison between logistics provider/in-house logistics teams and customers.
- Update order statuses across multiple platforms.
- Query delivery ETAs, resolve discrepancies, and process claims/credits for delivery or pricing corrections.
- Assist Internal Sales with customer queries (POD submissions, deliveries, returns).
- Collaborate with internal departments to ensure smooth order processing and issue resolution.
What we’re looking for:
- Previous experience in customer service, order processing, or sales support (advantageous if within a distribution/logistics environment).
- Strong organisational skills with the ability to work to deadlines and manage multiple tasks.
- Excellent communication skills (written and verbal).
- Comfortable working with online platforms and portals
- Problem-solving mindset and commitment to delivering excellent customer service.
- Experience within Distribution/Warehousing environments is essential
