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Customer Support Specialist Job Vacancy in Cape Town at AO Pay

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🚀 Join a Fast-Growing Fintech & Make an Impact!

Are you passionate about fintech, digital payments, and customer experience? Do you thrive in a fast-paced environment where you can solve problems, analyze transactions, and help merchants succeed? If so, AO Pay wants you on our team!

Who We Are

AO Pay is a cutting-edge Payment Service Provider (PSP), powering secure and seamless digital payments across Africa. We partner with top banks and businesses, helping merchants navigate deposits, withdrawals, and modern payment solutions.

What You’ll Do

As a Customer Support Specialist, you’ll be the go-to expert for troubleshooting transactions, monitoring payment flows, and assisting merchants with their payment operations. Your role is critical in keeping payments running smoothly and ensuring top-tier customer satisfaction.

Key Responsibilities

  • 🔹 Customer Support & Guidance – Provide exceptional customer support, guiding merchants and users through payment processes.
  • 🔹 Monitor & Investigate Transactions – Search payments, track movements, and resolve issues.
  • 🔹 Merchant Support & Guidance – Help businesses navigate their dashboards, understand payment flows, and handle queries.
  • 🔹 Analyse & Solve Issues – Dive deep into transaction trends, identify problems, and recommend solutions.
  • 🔹 Optimise Payment Operations – Adjust, enable, or disable payment channels when needed.
  • 🔹 Ensure Accuracy – Review customer support responses and provide coaching to enhance quality.
  • 🔹 Troubleshoot & Improve – Work with eCommerce merchants to resolve plugin and payment method issues.

What We’re Looking For

  • ✅ Matric (Grade 12) required. Any other skills will be beneficial such as but not limited to, marketing, graphic designing, business development, sales etc.
  • ✅ Experience in fintech, payments, or transaction monitoring (or a strong interest in the industry).
  • ✅ Willing to work Afternoon / Night Shift
  • ✅ A sharp analytical mindset – you love spotting patterns and solving problems.
  • ✅ Excellent communication skills – you can break down complex issues for merchants and teams.
  • ✅ Ability to work in a dynamic, high-growth environment and adapt to evolving challenges.
  • ✅ Tech-savvy & Computer Literate – Comfortable working with payment platforms, dashboards, reporting tools, and troubleshooting digital issues.
  • ✅ Fluent in English – Strong verbal and written communication skills.

Why Join AO Pay?

  • 🌍 Be part of a leading fintech transforming payments across Africa.
  • 🚀 Work on cutting-edge digital payment solutions.
  • 📈 Grow your career in one of the fastest-growing sectors.
  • 💡 Make a real impact – every transaction matters!

Ready to take your fintech career to the next level? Apply today and be part of the future of digital payments! 🚀

How to Apply

If you’re ready to be part of Africa’s thriving fintech industry and contribute to seamless payment operations, send your CV and cover letter to [email protected] with the subject line “Customer Support Specialist Application – [Your Name]”.

💡 Join us in shaping the future of digital payments!

If you’re ready to be part of Africa’s thriving fintech industry and contribute to seamless payment operations, send your CV and cover letter to [email protected] with the subject line “Customer Support Specialist Application – [Your Name]”.

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