Customer Support Specialist Job Vacancy at USA Containers | R13500 p/m

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist. In this role, you will ensure that every customer has an exceptional experience when reaching out by phone, email, or text. You’ll provide updates, answer questions, and resolve issues promptly and professionally. Along with customer interactions, you’ll also support the team with administrative tasks such as posting ads and confirming documentation from drivers.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and text (through the mainlines/emails) ensuring they feel supported and well-informed throughout the delivery process.
• Provide timely updates, answer questions, and resolve issues with professionalism and care.
• Forward relevant information to logistics.
• Assist with posting ads and handling additional administrative tasks as needed.

Requirements

• Excellent communication skills in English, both written and verbal, with a professional and friendly demeanor.
• Strong organizational and time management skills with the ability to multitask and prioritize effectively.
• Proficiency with Google Drive (Docs & Sheets) and other Google Workspace tools (Chat, Meet, Calendar, Email, etc.).
• Tech-savvy and quick to adapt to new software and tools.
• High attention to detail and accuracy in managing customer and order information.
• Flexibility to adapt to changing priorities and deadlines.
• A proactive mindset with a commitment to completing tasks thoroughly.

Benefits & Compensation

• $800/month for the first 3 months, with a $200 increase after the probation period.
• Ongoing raises based on performance and company growth.
• Collaborative and supportive work environment.
• Work from home.
• 10 standard paid days off per year.
• Standard American federal holidays off.
• Paid day off on your birthday.
• Earn one additional paid day off for every year you work with us (e.g., 5 extra days after 5 years).
• Annual company retreat (1 week, all expenses paid).
• Equipment provided: start with your own computer, and a company computer will be provided after 3–6 months.

Other
the company is based in the USA
Start time would be 7:00am MST to 3:30pm MST (Mountain Standard time)

• During Standard Time (Nov–Mar):

7:00 AM SLC (UTC-7) → 4:00 PM SAST

• During Daylight Saving Time (Mar–Nov):

7:00 AM SLC (UTC-6) → 3:00 PM SAST