Customer Support Agent for The Moorings | Hybrid CT

If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a Pre Departure Support Agent to join our yachting division in Cape Town.

At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world.

We have an abiding passion for sailing, taking yachting holidays to the next level across the most spectacular destinations worldwide which keep our customers coming back again and again! From independent sailing holidays to fully catered crewed and power yacht charters we offer our customers a range of product options, and most importantly an unforgettable experience.

The secret to our success within the yacht industry lies in our exceptional teams, we are united by the same purpose, to have fun while creating extraordinary experiences on the water.

We take pride in not only inspiring and advising customers during their holiday bookings but also in delivering outstanding service prior to their departure. In this role, you will play a crucial part in providing a premium level of service to all customers through your knowledge, organisational skills, and experience within the pre-departure team. Your role will include assisting guess with all post-sales activities communicated to customers before their holiday.

Join us and in return you will be rewarded with:

• Competitive salary
• 21 days annual leave
• Medical aid, Life insurance and Pension
• Wider scope for learning, working with teams across the world
• Travel benefits and retail discounts

What you will be doing:

• Manage incoming pre-departure calls from customers, addressing their inquiries and concerns and assist the pre-departure team with post-sales inquiries and communications
• Offer recommendations to improve customers’ vacation itineraries and upsell additional services to increase revenue
• Make calls to provide customers with pre-departure information
• Support customers with Shopify orders and related questions
• Conduct outbound calls to collect outstanding final payments
• Oversee the guest list and follow up on missing paperwork to ensure all pre-departure data is collected
• Be adaptable and willing to assist colleagues in the aftersales department and engage in cross-training as necessary
• Create and maintain daily, weekly, and monthly reports
• Report any issues and suggest improvements to management to support trading and enhance customer retention

What we are looking for:

• Previous experience in a customer service role
• Outstanding communication skills with a demonstrated ability to foster strong, enduring relationships with clients and colleagues
• Dedicated to exceeding customer expectations and boosting customer satisfaction
• Takes initiative in performance and personal development, effectively tackling challenges
• Confident and motivated, with a strong capacity for teamwork
• Familiar with working in a call center environment
• Knowledge of HubSpot or similar CRM systems is advantageous
• Genuine passion for travel and connecting with others
• Flexible schedule, with a willingness to work evening shifts and occasional Saturdays

If you are looking for your next exciting adventure and have the experience we’re looking for, apply today!

Our dedication to equity, diversity & inclusion

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations in a timely and confidential manner. Information received will be handled with the utmost discretion.