Customer Support Administrative Assistant for Xneelo | Hybrid CT (R12000 p/m)

At xneelo, it starts with purpose. We’re business enablers offering a hosting service for our customers to create and transact online. We spend each day working hard to retain the trust of our customers. Inspired by our brand promise ‘trusted in hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

We are looking for Customer Support Administrative Assistants to support the Customer Support team by performing various administrative tasks.

The role reports to the Customer Service Manager(s) at our head office in Durbanville.

The environment is fast-paced, and dynamic and offers a rewarding opportunity to someone starting their career.

What you’ll do:

• Render general administrative services to the different customer support teams.
• Execute work-flow based repetitive tasks.
• Ad-hoc tasks as needs are identified.
• Support the SLC with ad-hoc tasks promoting our SLA.

Who you are:

• A proactive problem-solver with a focus on process improvement and thinking outside the box.
• Accurate and detail-oriented in all aspects of work.
• Strong time management skills with the ability to multitask and switch between tasks effectively.
• Flexible and adaptable to changes in the role, systems, and people you work with.
• A positive team player who works well independently and in collaboration with others.
• Receptive to feedback, demonstrating a willingness to learn and grow.
• Possess a strong work ethic, with meticulous focus and discipline.
• Driven to get things done with a natural sense of urgency.
• Passionate about the value of customer service and committed to demonstrating its importance to the business.

Job requirements

Qualifications and experience:

• A matric pass or equivalent is essential.
• Computer literacy.
• Above average typing speed.
• Previous administrative experience is beneficial.

Salary bracket: R9500 – R12 000