Customer Service Representatives Wanted in Durban at Merchants
Join Our Team as a Call Centre Agent (Customer Service Representative)
Location: KZN/Durban | Shift Work: Rotational, including nights & weekends
Are you passionate about helping others? Do you thrive in fast-paced environments and love solving problems? If yes—we want YOU on our team!
What You’ll Do
As a Call Centre Agent, you’ll be the friendly voice customers rely on. You’ll handle queries with professionalism and empathy, ensuring every interaction leaves a positive impression.
Your daily role will include:
- Resolving customer queries related to billing, connectivity, and general services
- Providing tailored solutions and identifying upselling opportunities
- Capturing call details accurately and efficiently
- Mastering product knowledge to confidently assist every customer
- Always delivering service with care, patience, and a smile—even over the phone!
What You Bring
- Matric / NQF Level 4
- 6+ months experience in a customer service or call centre role (preferred)
- Fluency in English, Zulu & Sotho or/and Afrikaans
- Excellent communication, multitasking, and problem-solving skills
- Availability for rotational shifts, including weekends and public holidays
- A positive, can-do attitude and a genuine passion for helping others
- Work Hours
- 7-day week, including weekends & holidays
- Rotational shifts
- Dynamic and supportive team environment
