Customer Service Representative Job Vacancy in Johannesburg at Hoerbiger

As a Customer Service Representative, you will play a pivotal role in ensuring our customers experience the highest level of support and satisfaction. You will bridge the gap between customers and internal teams, contributing to the seamless operation of sales and service processes. This role is not just about managing tasks—it’s about fostering trust, ensuring precision, and driving continuous improvement to elevate our customer relationships.

How you will make a difference

• Customer Support: Act as the first point of contact for customer inquiries and complaints, ensuring timely resolutions.
• Order Management: Handle quotations, sales orders, and delivery processes with accuracy and efficiency.
• Data Integrity: Maintain accurate customer and material master data in ERP systems (SAP).
• Compliance: Ensure all processes align with legal, commercial, and company guidelines.
• Process Improvements: Identify areas for improvement and implement effective solutions to optimize workflows.
• Cross-Functional Collaboration: Liaise with Engineering, Sales, Production, Operations and Finance to meet customer requirements.

What you should be good at

• Customer Focus: Proactiveness in addressing customer needs
• Technical Knowledge:
  • Experience with ERP systems (SAP).
  • Basic understanding of commercial, legal, and trading rules.
  • Familiarity with Letter of Credit (LC) processes.
• Organizational Skills: Excellent at multitasking, prioritizing, and managing detailed information.
• Communication: Strong written and verbal communication skills.

What you can look forward to

• A dynamic, multicultural work environment.
• Opportunities for professional development and learning.
• Competitive compensation and benefits.
• Supportive and inclusive company culture.
• Tools and resources for continuous improvement.
• A chance to make an impact in a global organization.

Who we are

Join our global team of over 6,000 colleagues and make a difference every day. Contribute to innovative solutions that save lives, reduce emissions, and drive progress in key industries like energy, automotive, and safety technology. Guided by our core values — Pioneering Spirit, Courage, Fairness, and Closeness — we are ENABLING CHANGE. FOR A BETTER TOMORROW. With opportunities to grow, learn, and collaborate across 43 countries and more than 133 locations, you’ll be part of a culture that values your ideas and your impact. Ready to make a difference? Apply today and become part of our journey. #YouMakeADifference